Recently I was called to help with a tire that had gone flat on a pick... read more Recently I was called to help with a tire that had gone flat on a pickup. It was after 5:00pm. I had to go to a parts store for a jack because the truck owner had no idea where theirs was. On the way back from the parts store, I stopped at Quality Car Care to ask if they could be open to do a repair. It was just before 6:00pm (their closing time), but they offered to remain until I could return with the tire, which they then plugged. The next day, which is the reason for the urgency, that vehicle was used for a 700 mile trip, and the tire gave no problems. My thanks to Quality Car Care for not watching the clock, but for giving their time and expertise to help when it was truly needed.
To be fair and reasonable, I will state only the facts of the terrib... read more To be fair and reasonable, I will state only the facts of the terrible experience I received at the hands of Justin and Jim while my vehicle was being serviced at Elliot's Auto in Willis, Texas. Being new to the area, I had my jeep towed to the facility because a pulley was locked up and causing a belt to squeal. I stated a few things about the vehicle that I knew needed repair, but only authorized the repair of the cause of the squealing. The mechanic diagnosed the vehicle and presented a list of repairs almost identical to the list I presented them, with exception of a tune up & oil change that he felt the jeep needed. ($140) The alternator was installed at over $200 for the part, which after researching found to be priced at several local auto parts stores for $124.95. The tow was $85 and was,in my opinion, the only reasonable charge. After speaking to a few of the local residents familiar with Elliot's Auto, I feel like I would have received a better service elsewhere. Service: Tow to shop One alternator installed Charge: $460
