Elite Car Wash and Auto Care

I took my wife's car to Elite Car Wash to be cleaned yesterday.  As I approached the guide bars onto the conveyor I heard a pop noise.  I've heard this in my truck before as it is aligning the tires on the conveyor.  The attendant's eyebrows raised indicating his awareness of the noise.  I had multiple cars behind me and when I exited the wash I had no option but to keep moving.  I live about 5 minutes away, so when I got home I took a look and sure enough the tire sidewall was gouged and the wheel was damaged.  I immediately called and spoke to Cece the manager at Elite Car Wash.  She said she would check the tunnel and call me back.  She did.  She said that there was nothing wrong with the tunnel and her employees don't remember anything happening.  She also did not want to see the damage and told me since I drove offsite there was nothing she could do.  I asked her to show me video of the car as it loaded the wash.  She had nothing..... I drove back to Elite Car Wash and took a photo of the loading area where the wheel was damaged.  Oh, and I saw the attendant and questioned him.  He said "yeah I heard the noise".  Nothing like lying to the customer.  After an 8 minute conversation with her, she said I'm sorry there is nothing I can do and HUNG UP ON ME.  Great Customer Service Elite Car Wash.  The conclusion:  The protective plastic piece that protects the wheel from being damaged is worn right down to the steel.  Improper Maintenance.  Elite Car Wash needs a new maintenance plan.

My daughter and I brought her car in for a transmission service. It is called a pan service. One of the services that they offer is a free car wash with any work done to your car. As far as I can tell for now the pan service went just fine.

Here is the problem. My daughter had a problem with her passenger door that would not allow you to open the door. I failed to mention this to the service department because we were not having any work done on the doors or interior of the car. Honestly, it just didn't occur to me to mention this to them. At some time during the 18 hours that they had the car, the door was forced open and destroyed the fender in the process. I don't mean a little bit of damage was done. I would have accepted a small amount of damage. I mean the fender was crushed by the door being forced open. I spoke with Sidney (shop manager) and Wesley (general manager) and they took no responsibility for the damage. The damage was done either on 6/4/12 or 6/5/12. I was able to speak to the owner of the business on the phone, but he said that he could not make it to the office to meet with me until 10:00am on 6/7/12. I told him that it would be difficult for me to meet at 10:00am due to my work schedule but I would do it. My daughter and I were there a little early and went inside to meet with him. He was not there and through a message from an employee, I was offered to meet at 1:00pm. He knew that would not work for me. I asked for insurance information to make a claim and the management refused to give me the info that I requested.

I had always enjoyed how close this service was to my house. In the past I had always enjoyed great service at this location, until today. Today I experienced a very rude mechanic. When I asked to speak to a manager this mechanic spoke over me to the "mananger" so I could not speak. I will not bring my family's vehicles to this company anymore.