I moved to Cleburne over seven years ago. Not too long after coming to... read more I moved to Cleburne over seven years ago. Not too long after coming to town, I needed some work done on a vehicle. I asked around and several folks recommended I go to John's Auto. Since then I've been back several times for different reasons because I drive older vehicles. They have always treated me fairly, and there haven't been any surprises. Once he told me what my problem was and suggested I might fix it myself more cheaply. The last time I was there the final bill was actually LOWER than the price I authorized over the phone. They stay busy, so sometimes I have to wait a day or so, but they always take good care of me.
Brought my 2004 Dodge truck in for first 500 mile checkup and oil chan... read more Brought my 2004 Dodge truck in for first 500 mile checkup and oil change on the new engine Rick's installed. They did a magnificent job and the new engine runs beautifully!! Now my old truck is back on the road with a smile on my face! -Howard Trice
Russell is DISHONEST ! He is the owner of this dealership and puts up ... read more Russell is DISHONEST ! He is the owner of this dealership and puts up a front like he is doing good business but he is not ! My husband and i purchases a 2010 Honda Accord Crosstour from him and paid $19,000 for the car last year May. We were suppose to move overseas and so we did not have to pay taxes on the car. The move fell through and so we contacted Russell In Jan of 2014 to help with the taxes and registration which he did. I then decided i did not want to keep the crosstour. The car was taken to Carmax, Texas Auto Direct, and Mac Haik for appraisal and we were told the car had FRAME DAMAGE. We were very upset because it was never disclosed to us by Russell that there was a frame damage. I decided to contact him and he swear that it was impossible that the car had frame damage but we had it assessed even at Honda and they said the same thing. Russell then proceeded to forward me (in my mind) Forged Carfax report that was totally different from the other reports i received from Honda, Carmax, and Mac Haik that was pulled up on Auto check that showed the car was reported to have frame damage before Russell sold it. I called him about it and he told me that auto-check is garbage. He never once apologized for the lies he told which included that the car was bought from a dealership and the sold to us (whereas the car was bought from an auction). My Advise to anyone who doesn't want to get ripped off it RUN . Northcrest Auto does not do honest business!
