Very happy with result. The care looked brand new! Friendly and helped... read more Very happy with result. The care looked brand new! Friendly and helped me out with an additional minor issue. Glad to support this small business and will recommend to friends and family!
This shop has many problems. Its hard to get a completion time from th... read more This shop has many problems. Its hard to get a completion time from the manager or Molly. they have many excuses of why its not getting done. They have no quality control person. They gave me my vehicle back after waiting 4 times longer than the insurance adjuster estimated. So of course it complicated getting another vehicle to use while they take their time in repairing it. Once I got my vehicle back it had several issues so I had to take it back, arrange for another car and wait another week. It took them a week to do a few simple issues that they created or failed to address while they had it the first time. I would give them zero stars if I could. Avoid this shop.
So sorry to be writing this, as we LOVE Tim Duncan, but he needs to kn... read more So sorry to be writing this, as we LOVE Tim Duncan, but he needs to know the shoddy details of his shop! My daughter paid for striping to be done on her car in May of 2015. The striping was wrinkled and looked bad after a couple months. My daughter called REPEATEDLY to request a time for the striping to be redone. She was told by "MIKE K." time & time again, to call back, because his "installer" had to match the stripe and he did not know what color it was, even though it was only a few months prior. My daughter was told repeatedly that she would have to WAIT for the installer to fit her into HIS schedule. EIGHT MONTHS later, when NO phone calls were being returned, we finally get a hold of "MIKE" again. He stated there would be a COST for the installer's time, for redoing the bad striping, even though we had a "5 Year" warranty, which we actually had to REQUEST in writing on the day of the install. VERY BAD SERVICE and RUDE People would take our calls and give no information, except to say, call back another time. Finally, after contacting "MIKE" and told him we have limited time between jobs to juggle transportation, my daughter left her car at their lot for a week, while on a business trip. "MIKE" forgot where he told her to put the keys to her car and seemed confused when we called. It is my guess they do this kind of thing very often! Finally, the installer got the job done, but they hardly acknowledged us at the front desk, and just drove her car to the front, so much as to say, here is your car, don't let the door hit you on the way out! We left without so much as a hello or goodbye! Thankfully, they did not request that we pay a cost for the installer's time, because they would be HARD PRESSED for that! Would NEVER go through those hoops again or do business with them again!
