Had new brakes put on. Five Star did not bleed them properly. The brak... read more Had new brakes put on. Five Star did not bleed them properly. The brake lever traveled 1/3 of its movement before any resistance was felt. Air in the line. Five Star never test rode after work was done. As a 40 year veteren rider, I totaled the bike in light rain the next day when the front wheel locked during easy braking. Two broken ribs and dislocated shoulder. Owner was very rude and despite the obvious brake lever travel said nothing was wrong. He then proceeded to charge me extra, unauthorized fees, which I had to pay before I could get my bike back. Get it in writing with this outfit and hope they do it right! Crashing is no fun.
The work performed was satisfactory, owner/mechanic is obviously knowl... read more The work performed was satisfactory, owner/mechanic is obviously knowledgeable and has been in business for many years. Like most auto repair shops, they so often fail to show their cost of parts plus the mark up, which can be significant depending on brand and who the wholesaler is. In most cases auto repair shops will buy after market products instead of OEM, which allows them to mark up the parts a 100 to 150 percent plus labor. This lack of transparency can cost the customer a good deal of money over an above what is considered reasonable. First consult a auto parts store for pricing on parts needed, you'll find that the retail pricing will be less than what your paying the auto repair shop. In most cases auto repair labor charges will exceed the cost of parts by 70 to 300 percent, a wide disparity indeed.
Extremely fast and professional service. What took me an entire day t... read more Extremely fast and professional service. What took me an entire day to break, they fixed in 30 minutes. Clean and comfortable waiting room and excellent employees. Jason Vickery
