LoweTech was the first place I took my car in Arlington in January 201... read more LoweTech was the first place I took my car in Arlington in January 2015 and they completed the job. They are closed all weekend, which caused me to be without a car longer than expected, but that's understandable and I knew that going in. Just expect it. I've personally only met 2 of the brothers. One, a larger gentleman with a little longer hair, has his good days and bad days it seems. He certainly has some customer service skills. The thinner, somewhat older looking brother (who did the work on my car) acted as if I was a burden by being there. The price was fair, but when I asked questions about the work to be done the issue with the vehicle was not really explained, and any questions I had were responded to with one two word answers. I don't feel they did it intentionally, however I left without a full understanding of why the damage had occurred, what could be done to prevent it, or how to tell if any other issues were present. They seemed honest, and it was affordable. However, I don't think they have very good human relations skills, and I would have loved to have known what exactly was wrong with my car and how it occurred. Short of being rude myself, I did everything I could to pull it out of them. Recently, the owners posted a response to this review on another reviewing site. The response not only refuted what I said, but never addressed me directly to rectify the situation. This response illustrates what I experienced at the shop. I would have been receptive to a direct response and would have likely amended my review, as I believe in second chances. Where they are located is loaded with mechanics (just down the street is a much better shop - see my other reviews) so you would think they would try to do something to set themselves apart from the places around them by offering a more customer friendly experience.
You are in good hands with Alex at Auto Hans. He is experienced and ca... read more You are in good hands with Alex at Auto Hans. He is experienced and came highly recommended to me by other BMW owners. Alex was able to get me in immediately just before Closing recently even without an appointment to install a new battery so that I wouldn't be stranded in very cold weather. That's good service and greatly appreciated. Maintenance and Repairs are done properly and you WILL save money over the Dealership !
There should be an option for NO STARS! Do not take your vehicles here... read more There should be an option for NO STARS! Do not take your vehicles here for any kind of work. I don't even recommend them for inspections. My daughter took her car to get the inspection done, and she was told that she needed to replace a couple of belts and have some work done on her emergency brake before they would pass the car. Since she was already a day late on getting the inspection done and had a very limited time frame in which to get the work done before she went to work, we went ahead and authorized the work be completed during the inspection against my better judgement. I should have just taken the car to our regular mechanic. She's had a squealing noise when she turns the steering wheel to the left or right when driving the car. We took it to our mechanic yesterday and once he got it on the rack, he said the belts had been replaced, but they were never tensioned. He was able to fix very quickly, and we were on our way. Two hours later, she was driving to a lesson and heard a very loud pop, and the car stopped dead in the middle of the road. She thought one of her tires had popped. The tires were fine and fortunately so was she. She happened to be in a school zone when this happened so the driver behind her was going slow and was able to stop. Had this happened during regular traffic, she likely would have been killed by the impact. We took the car back to our regular mechanic, and once he checked everything out, he found that the emergency brake plate had split in half and the left rear brake pad had sheared completely off. I called the Mobil 1 manager and she was very apologetic and tried to explain it away as "sometimes things just happen", but she couldn't authorize a refund, and tried to offer me a few free oil changes. She also said she would contact my regular mechanic, but three hours later when I spoke with him, he hadn't heard anything from her. The refund authorization had to go through the corporate office. I tried seven times this morning to get in touch with a live person at the corporate office, but I kept being sent to a voice mail box with no name, only random numbers. Very bad customer service. So nearly $150 later for the repairs done because of the incompetence of the Mobil 1 technician, not to mention the $170 for the initial repairs at Mobil 1, the car is safe again and my daughter is still alive and unharmed. I will never take any of my vehicles (four of them) to a Mobil 1 or any other shop associated with Mobil. Do I really think I'm going to hear from the corporate office? Not really. Not unless I have my attorney contact them. If you value your life and the life of your family, find a responsible shop and stay far away from Mobil 1.
