As to billy. When quoted, it was for install of basic ice tower. Not h... read more As to billy. When quoted, it was for install of basic ice tower. Not higher end h2o tower which takes twice as long to put together and install. If it had been the original tower quoted, then not an issue. As for holes, my team put tower in wrong place and i corrected tower placement, patched holes, sanded and repainted to the point that it was unnoticible. This was to your approval AND I EVEN TOOK $125 off final bill that you failed to mention. Funny how the details of these stories are all one sided. As for justin. This guy had so many things wrong with his boat it isnt funny. When brought in for initial fix, it was done. Then upon testing we find other issues like gimbal bearing and bellows. Any issue we found we put them back in front of line AHEAD of other people! We fully detailed the boat 3times but the upholstery is so dated, that vinyl wont look new. I refused to put a starter on their boat for the way they had been treating me and my team as we bent over backward to try to fix every issue of their early 90's boat. I guess being in a frat makes you entitled?
I cannot agree with Justin more. We just brought our boat in this wee... read more I cannot agree with Justin more. We just brought our boat in this week to have something fixed and a tower installed. First of all, they drilled 4 extra holes in our boat and even though it is obviously been patched up, Todd says there is nothing he can do. Second, the price to install the tower is $250 dollars more than the price we were quoted. We have no choice but to pay him or else we won't get the boat back, but we are not going to let this drop here. No one should be allowed to treat people this way. I cannot warn you strongly enough not to use this person.
Finley's Total Boat Repair was the most unprofessional and poorly run ... read more Finley's Total Boat Repair was the most unprofessional and poorly run businesses I have had the displeasure of doing business with in recent memory. The shop missed 3 different deadlines they set, did not complete the agreed to repairs even after full payment and a second opportunity to do so. We also wanted a detail with our repairs and the first attempt was poor as they worked on the boat after detailing it then did not clean up the mess and notified us to come get it? Todd will not take responsibility for any issue that results from the boat being in his possession either. The stereo was broken into pieces while in his possession and he simply said he was not responsible. Todd stated he would take the boat back and personally detail the boat and finish the agreed to punch list. A week later the boat was dropped off at our storage with 2 unresolved issues and the interior completely trashed. Todd is a poor communicator and does not have a grasp on his business or what it takes to provide customer service in the marketplace. I called to give Todd another chance to make the situation right and he cussed at me and told me "to do what you need to do." So I am here letting others know what you can expect from this business. Best of luck!
