I have the worst ever experience on my life sending my car to fix the ... read more I have the worst ever experience on my life sending my car to fix the transmission to emerald transmission on empire central they supposedly did a full rebuild on my transmission but since the first day I pick up my car after they fix it coincidence I saw a guy getting inside my vehicle which I never seen it before I thought it was a random guy trying to see my car and I approached him and ask him if he was the owner of the vehicle , pretty cool car and he didn't answer he just said he was going to do a burnout so I asked him if I can go and i just open the door and got inside passenger side and when he was getting out of the parking lot i told hem straight away that I was the owner of the vehicle and I asked him who he was and he said my name is Martin I'm the owner of the business Emerald transmission so when I call Jorge the manager to verify that information he confirmed Martine was the owner and told me the car is not supposed to be driving because it wasn't ready then after I hang up the phone I notice and other thing, my dashboard was damage missing like 3 little pices and the floor mats damaged like made by small animal chewing like they left my car open overnight I guess after we find out about that one the owner just walk away and disappear without saying any word so I talked to Jorge and he don't want to take responsibility he said he has no control of the rats . The second issue was that the vehicle it it was supposed to be fixed already and a big vibration and RPM discrepancy while driving so I took it back and the manager Jorge told me to keep driving it like that t'll get better after two months I took the car back because it went to a limp mode it was there for like a week and everytime I go to see if my car is ready the manager wasn't there even after I've been told to meet there so I tried to talk to the two employees that fix my transmission about the situation on my vehicle because they repaired it (the mechanic) and they don't want to tell me what they did to my transmission exactly, so I took the car and the same problem vibration and the RPMs variation while you driving so I took the car back to the shop like three times and they didn't done anyting it was just sitting there and every time I call I've been lie by the manager Jorge even the last time I picked it up my best guess is that they park it under some other car that it was on a lift and that car was leaking oil so my car was covered on dust and oil and they don't even hesitate to clean it up a little bit all this kind of situation say a lot about this business. Totally won't recommend anybody to fix their transmission there me personally I have a really bad experience my car still have transmission problems and im going to have to fix it again even jorge the manager know that the transmission repair they done to my vehicle still under warranty till this day, he dont want to take liability on nothing last time I talked to him he told me he don't want to take responsibility and he hang up on me. He even told me they going to move the shop to other place ! My situation I have no solution at all if you go there to fix your transmission is on your own risk !
Chris has been amazing to deal with and has really gone above and beyo... read more Chris has been amazing to deal with and has really gone above and beyond when working on our Prius. Great to have an option other than the dealership. I would very highly recommend! Sandra Burrus Toyota Prius Owner
I drive from Mesquite to have Chris Murphy work on my 2002 Toyota Sien... read more I drive from Mesquite to have Chris Murphy work on my 2002 Toyota Sienna. To use a Texas phrase, they are "straight shooters" about what needs to be done, give good prices, Chris Sr, Chris Jr and Service Manager Wendy are all great to work with. Only issue I have is I wish they were in Mesquite. lol Marilyn Herrin
