Hot Headz Marine is a business to avoid at all costs. I called them b... read more Hot Headz Marine is a business to avoid at all costs. I called them before going in and was quoted a labor price. They not only charged me more per hour than quoted, but even tripled the hourly rate! They also padded the rate by charging me for more hours than the shop is even open. They charged me for a tool they didn’t have, but should….then kept the tool. The owner did not follow my written instructions for fiberglass work because they are not qualified to work on fiberglass. The owner told me he had 28 years of experience, but I would say he has one year of experience multiplied by 28. They did what they could do, then said they couldn’t match the colors, leaving me with gouges in the gelcoat. That’s like taking your car into a body shop to have a dented fender repaired and instead they paint the fender without making any repairs. No body shop would do that, but this place will. I told the owner twice not to do one repair after I figured out what they were up to, but he went ahead and did it anyway and charged me. I immediately cancelled other repairs on my list once I realized how these people operate. The owner agreed to refund me $622.00, but he has more excuses than a 10 year old for not making good on his promise. I have that in writing, so he can’t deny it.
Do yourself a favor and take your boat elsewhere. They are incompetent... read more Do yourself a favor and take your boat elsewhere. They are incompetent and crooks. Needed one carb on my Honda looked at and he came back with a laundry list of issues with my motor. He claimed to know AlLL about Honda outboards. Allowed some of the work to be done. My mistake. Carbs were marked and put back mismatched. Throttle linkage was put back wrong. Air flow wasn't set on all carbs etc. And on top of that they allowed something I'm guessing a cleaner to run down the side of my motor and bubble the paint. Of course motor never ran right so I had to spend another 600 to get it fixed by people that knew what they were doing. Motor runs fine now. Keep looking for somewhere to take your boat. Hot Headz is a joke.
This place is a joke! All I needed was someone to clean out and possi... read more This place is a joke! All I needed was someone to clean out and possibly rebuild the carbs from sitting all winter. It took two weeks to even have them look at them and then they wanted to charge me to overhaul the entire engine. They claimed to have changed things that clearly had never been touched. The original factory fastners were still in place! The guy wasclearl on drugs when I was speaking to him so I went to the office to see the owner only to be met with a fowl mouthed woman that could make a sailor blush! She informed me that she and the guy I was talking to are the owners!
