I have a 1996 Cadillac Eldorado. I had a Check Engine light on and was... read more I have a 1996 Cadillac Eldorado. I had a Check Engine light on and was missing. The voltage from the alternator was low on the meters.Bottom line, they found that the Alternator need replacement.It was determined that the spark plugs and coils were in good condition. Due to the age of the car, they decided that cleaning out the fuel injectors was needed. During the road testing to clear the computer, one of the coils went out and was replaced. What impressed me most was during the process of the repair they maintained a professional and courteous attitude toward the customer.Keep me well informed during the process. The car runs better then it has in over 10 years. I will not use any other shop for my work.
LoweTech was the first place I took my car in Arlington in January 201... read more LoweTech was the first place I took my car in Arlington in January 2015 and they completed the job. They are closed all weekend, which caused me to be without a car longer than expected, but that's understandable and I knew that going in. Just expect it. I've personally only met 2 of the brothers. One, a larger gentleman with a little longer hair, has his good days and bad days it seems. He certainly has some customer service skills. The thinner, somewhat older looking brother (who did the work on my car) acted as if I was a burden by being there. The price was fair, but when I asked questions about the work to be done the issue with the vehicle was not really explained, and any questions I had were responded to with one two word answers. I don't feel they did it intentionally, however I left without a full understanding of why the damage had occurred, what could be done to prevent it, or how to tell if any other issues were present. They seemed honest, and it was affordable. However, I don't think they have very good human relations skills, and I would have loved to have known what exactly was wrong with my car and how it occurred. Short of being rude myself, I did everything I could to pull it out of them. Recently, the owners posted a response to this review on another reviewing site. The response not only refuted what I said, but never addressed me directly to rectify the situation. This response illustrates what I experienced at the shop. I would have been receptive to a direct response and would have likely amended my review, as I believe in second chances. Where they are located is loaded with mechanics (just down the street is a much better shop - see my other reviews) so you would think they would try to do something to set themselves apart from the places around them by offering a more customer friendly experience.
I am a former manager of this place. Myself along with 6 other employ... read more I am a former manager of this place. Myself along with 6 other employees have quit due to the lack of respect, James has for employees and customers, and the lack of knowledge for his own store. I worked a few weeks straight, 12 hour days with NO break and cursed at me in Lebanese when I told him I needed a day off to rest. I personally called the cops (WHD recommended) to be escorted to receive my paycheck because he has withheld it. He made the cop issue me a criminal trespass warning, he has made my life a living nightmare. I have contacted the BBB, WHD, Workforce Commissions, and a lawyer. There is fraud, and health and safety violations issues that I am trying to report. I am posting on this site because this needs to be seen by others. He over taxes people on EVERYTHING. He will charge 1.50 for water in this hot Texas weather. It might be hear-say but employees have told me he steals from the registers. DO NOT eat the fried pies, that pie shop is something I've never seen before, I would not eat anything from that shop even if it was the last place on earth! The cooler is leaking water all over the product he sells. There is sitting water in the fridge in the pie shop where he stores the food. Does not provide gloves for the employees to make the pies. There are no dates on the containers. If anything, you could be eating a 3 month old pie. James is too involved in his Weatherford store, to care about this one. He treats woman like they are dirt, he treats his employees like they are dirt. I want this to be shared, this man is cruel and his store is in bad shape. Save your time, and stop at another gas station that wont rip you off and you will be treated properly as a customer.
