Southwest car care is amazing... The level of expertise and profession... read more Southwest car care is amazing... The level of expertise and professionalism plus time efficiency that went into fixing my car and making sure that it was completed correctly and on time was a new experience... The owner (Terry) is straight forward and always fair... I love my mechanic... =)
Yesterday I went and had my oil changed at 78 Quick Lube Farmersville ... read more Yesterday I went and had my oil changed at 78 Quick Lube Farmersville TX. There was a truck in the bay in front of me and they said it would be about 5 minutes and they would be finished with it. It took the 45 minutes to change the oil in my car. When I went up to pay they explained the charges. So much for the oil change and extra for the extra oil. I questioned them and told them my car took 4 qts but I didn't know the exact amount. The owner walked up and was very cocky and argumentative. Stating that is what they system showed. I paid and drove home, got the book out and it says my car takes 4.75 qts of oil. I called 78 Quick lube and the manager answered the phone. I explained to him what had happened and he said "did you check the dipstick?" "It isn't overfull" When I argued with him that I didn't need to check the dipstick because my book said 4.75 qts. of oil he put the owner on the phone. He said the same thing "did you check the dipstick" I told him I didn't know which dipstick down there checked the dipstick but they didn't know how to read one because it has to be overfull because my car only takes 4.75 qts. and they put 5.5 qts. of oil in it. I then hung up on him because all he wanted to do was tell me not to yell and that i was wrong. My dad checked the dipstick and low and behold it was overfull. He called down to 78 Quick Lube and the owner got on the phone and admitted to putting to much oil in my car. He stated if I would bring it back down there they would drain the oil and fix it and refund my money. I took it back down there fully expecting the owner to be there but he had just left as I was pulling in.There again that told me how much my business meant to him. They drained "some" of the oil out and started to refill it. I told them i would feel much better if they would drain all of the oil out and refill it so I would know exactly how much oil was in my car. They told me the dipstick doesn't lie. Well it does because at first it
