LoweTech was the first place I took my car in Arlington in January 201... read more LoweTech was the first place I took my car in Arlington in January 2015 and they completed the job. They are closed all weekend, which caused me to be without a car longer than expected, but that's understandable and I knew that going in. Just expect it. I've personally only met 2 of the brothers. One, a larger gentleman with a little longer hair, has his good days and bad days it seems. He certainly has some customer service skills. The thinner, somewhat older looking brother (who did the work on my car) acted as if I was a burden by being there. The price was fair, but when I asked questions about the work to be done the issue with the vehicle was not really explained, and any questions I had were responded to with one two word answers. I don't feel they did it intentionally, however I left without a full understanding of why the damage had occurred, what could be done to prevent it, or how to tell if any other issues were present. They seemed honest, and it was affordable. However, I don't think they have very good human relations skills, and I would have loved to have known what exactly was wrong with my car and how it occurred. Short of being rude myself, I did everything I could to pull it out of them. Recently, the owners posted a response to this review on another reviewing site. The response not only refuted what I said, but never addressed me directly to rectify the situation. This response illustrates what I experienced at the shop. I would have been receptive to a direct response and would have likely amended my review, as I believe in second chances. Where they are located is loaded with mechanics (just down the street is a much better shop - see my other reviews) so you would think they would try to do something to set themselves apart from the places around them by offering a more customer friendly experience.
Steve confirmed a time to show up. 30 mins after supposed to be there ... read more Steve confirmed a time to show up. 30 mins after supposed to be there no call no text no show. I text, no answer. I call he says he hurt his back and would be sending out his brother and that he was 20 mins out. He said he would call me back in 5 mins. No call no text. I call and phone rings and after 4 rings goes to voicemail. I try several times througout the day same result. Finally left message to cancel. DO NOT USE THEM
This is the worst place in the world to get a vehicle. I went and met ... read more This is the worst place in the world to get a vehicle. I went and met with Carlos who sold me on a 2004 Explorer he said he knew the history of the vehicle and that it was good and reliable. I stressed over and over that I needed good reliable transportation in order to keep my job. He assured me that I would have no problem with this truck. He said he knew I would have no problems. Three days off the lot the nightmare began. From charging of the battery to electrical issues. Then they keep the vehicle a week claimed it was sent to two different mechanics and that I would have no more problems. Meanwhile I'm paying for rentals or hitching rides to work as they cannot provide loaner vehicles. Too make a long story short after getting vehicle back a third time it is returned from the supposed mechanics with no antifreeze or water heater doesn't work nor defrost in 30 degree weather. Now the alternator is out and he tells me they are tired of me after taking my money and selling me a lemon. They talk nice and pretend to be caring and understanding of your needs until you drive off the lot in their lemon cars or trucks then they get rude and talk trash when they are hit with their lies. As an honest person I warn anyone to steer clear of these nasty people and their trash vehicles. Please do not buy from these rotten scoundrels especially if your need of good reliable transportation. I have a lot in store for them to and their car lot.
