The service at Loeffler's is great as always. Josef and Joel are alway... read more The service at Loeffler's is great as always. Josef and Joel are always top-notch and responsive to the care and feeding of my older 190E.
Flat rate for labor is $200.00 even if its an easy fix of $19.00 for a... read more Flat rate for labor is $200.00 even if its an easy fix of $19.00 for a new thermostat. I took my car in on a Monday morning to get a professionals opinion as to why my car was overheating. I did not receive a call back until Friday at 4:30pm I immediately returned my missed call at 5pm, but they were already closed, WHICH their sign says they are open from 8:00am to 5:30pm. The following Monday a week after my car was dropped off I call back and ask for the DANNY what the issue is with my car, he did give me an estimate of $250.00 to replace the thermostat, NO WAY!!! Oreilly's has it in stock for $19.00. I told Danny, No don't fix it I'll be there to pick up my car. When i arrive at the shop two hours later (during my lunch break from work) he says there is a fee for $87.00 to put my car back together. ARE YOU KIDDING ME!!! Why am I being charged if no repairs where done to my car? Because it had to sit at his shop for a whole week before they can even look at it & they had to take it apart to find out why it was overheating....BULL! I had been a loyal customer since 2005, he had done major repairs to all my vehicle, so i knew his labor charge is $200.00, but to replace a simple thermostat, sorry i was not going to pay $250.00 when i can replace it myself. I asked nicely to waive the $87.00 since it wasn't my fault that my car was sitting there for a WHOLE week, he has a temper WATCH OUT!! he yelled at me said NO $87.00 and get your car out of here or $250.00 so we can fix it! I said to him fix it & please have it ready within the hour (I was there at 11:30am), he said NO I'll have it ready at 3:30pm, i said fine i will be here at 3pm. I go to pick up my car Danny says to me I was able to knock of $7.00...Thank you Danny & paid the bill.... YOU JUST LOST ONE LOYAL CUSTOMER TODAY!!!
We have used Craig's shop on several occasions. He does great work an... read more We have used Craig's shop on several occasions. He does great work and is a fair and square kind of guy. It's hard to find this kind of business man anymore. I have never felt like he took advantage of us.
