My mother was involved in a wreck on Wednesday June 3rd. The police on... read more My mother was involved in a wreck on Wednesday June 3rd. The police on the scene said my mother's jeep needed to be towed and assisted my mom by calling a tow company not knowing who. The Tow driver came much later after my mother had already got a ride home. My mother filed a claim with State Farm and told them where she wanted the vehicle to be repaired at (not this place). State Farm has called to give authorization to take the jeep elsewhere and a tow truck has been sent out multiple times only for the owner to refuse to release my mother's jeep to the tow truck driver to take elsewhere. He also left my mother's vehicle unlocked and it was off the side of the highway where anyone could damage it and/or steal items out of it without having to break into it. They left my mother's caution lights on so her battery is now dead as well. So here we are 2 days later and the jeep is not at the destination we want to even be evaluated to see what repairs can be made and we could of had everything stolen. The owner swears State Farm never called yet State Farm has every record from every time they contacted him with date and time and the conversation spoken all recorded. We will be making a police report tomorrow! Next attempt for the tow truck to cone and get her jeep we will wait at his business to make sure the jeep gets towed which is absurd that we have to do this! The guy apparently commits insurance fraud on the regular. State Farm has contacted him again refusing to pay him a penny after the first night for storage fees. Thank goodness our car insurance is amazing and fights tooth and nail for us!
I was beyond impressed with not only their customer service but their ... read more I was beyond impressed with not only their customer service but their work! My insurance company had never given me issues until this claim but Outrageous Customs went above and beyond for me! I truly cannot express how thrilled I was to get my vehicle back.
