WARNING!!!! THEY ARE THIEVES AND WILL ROB YOU BLIND!!!! The short v... read more WARNING!!!! THEY ARE THIEVES AND WILL ROB YOU BLIND!!!! The short version of my story is that after speaking with a reputable mechanic shop in town that I have used for years, they diagnosed my car but advised that I find a shop that could handle the job (evaporator core) replacement since they could not. I also talked to a dealership that also confirmed that was what needed to be replaced. I foolishly went online and noticed that Auto Mechanic Service Plus LLC had really good ratings with hundreds of independent positive feedback ratings (stars). I reached out to the shop and spoke with Tom Dunn the shop manager and he said that could perform the job. After they "replaced" the part and paid $1075.00 he advised me that they found other damage that was still causing my main issue and they needed to fix that which I agreed to and paid an additional $760.22. After four times in this shop over a month and half period that had still figured out what was wrong and had not resolved anything. I asked Tom for the part number for that part that they purchased but he never was able to give it to me. He said that they had purchased it from O'Rielly's. I ended up calling on of the local O'Rielly stores and I was able to speak with a branch manager who confirmed that the only two evaporator core parts for my model of car has not been purchased in the South Texas Region in the last two years. I then took it the dealership who initially diagnosed it after taking my car apart they realized that they had never replaced my evaporator. In my car was the original evaporator core (stamped from the GM Plant with the date that it was installed) and I have included pictures. I confronted Tom with this information and he had no explanation. They took $1075.00 to replace a part that they never did, and then magically found other problems which allowed them to charge an additional $760.22 which according to my additional diagnosis from the dealership never was an issue. I have a written affidavit from the dealership. I have tried over the last week to collect my money and they refuse to. I met with Mohammad Al-Barnawi the owner and he said he could try to repay me in payments. Everything I have stated has been documented with pictures, video of Tom explaining everything that have done to my car and how they took it apart, Mohammad on how he was going to try to repay me. You can review this under the BBB's complaint department which has all the information on file along with the Attorney General's Office. Everything is currently under investigation at this point and I will update the outcome of their decision. I have attached pictures of the dealership taking my car apart along with the original part which the dealership is keeping until the investigation is over. The reason they had so many great reviews is that they had some from Ohio go online and post positive feedback. I have reached out to these other companies about their reviews to have them removed. Had I looked closer I should have been able to see that there were over 300 hundred 5 star ratings from people in Ohio with some very odd names. They have now removed the stars once realizing the issue but you can still go online and see the comments and make a judgment call for yourself. Again THESE PEOPLE ARE THIEVES.
Although this happened several years back, it still irritates me to t... read more Although this happened several years back, it still irritates me to this day. I took my 1965 Mustang in for transmission diagnosis, and the mechanic began jacking up the car BY THE FRONT BUMPER! In Ford's shop manual, there's an entire chapter on jacking and hoisting. The last line in the chapter states in bold letters (paraphrasing) "DO NOT ATTEMPT TO JACK ANY FORD INTERMEDIATE BY THE FRONT OR REAR BUMPER". By the time I convinced the mechanic to lower my car down, the front bumper brackets were bending outward, and the bumper was angled up! When the boss (who was Gene), came to me, he told me that I made a BIG mistake not coming to him first! If I had done that, the bumper could have been torn off of the car! When I showed the jacking and hoisting instructions to Gene, he just gave me a blank look. He was quite rude after that, and I swore I'd NEVER do business with them, again! Fast forward and I am in Houston while my father takes my '65 to a shop to get the tranny repaired. I told him NOT to use Gene Brown and he didn't listen to me. When I looked at the car later, I could see where the wrench monkeys at Gene Brown had raised the '65 on the radiator support, leaving dents underneath it and bending the entire support upwards. I recently restored a 1963 Falcon Tudor Sedan (I perform hospital mnt. for a living) and am the ONLY person that jacks up the car, as TOO MANY MECHANICS, like Gene Brown, do not KNOW the jack points on these monocoque (unibody) cars. What's really scary is that most cars now are unibody and each has different jackpoints. If your mechanic doesn't know these jackpoints, then RUN AWAY! Improper jacking and hoisting of a unibody car can ruin it! It's also a basic indication of how competent a car mechanic is!- Rant off-John in Austin
My family has been going to Allen Samuels for over a decade not only f... read more My family has been going to Allen Samuels for over a decade not only for the service but for the people, I can't begin to describe the expertise, dedication and professionalism of the team they have there. Marshall Ramos was an AMAZING sales representative. He got me an unbeatable deal and ensured I was informed every step of the way. Definitely the best sales professional I've ever had the pleasure of working with.
