I visited this establishment on 07/19/16 for issues with my TPMS ligh... read more I visited this establishment on 07/19/16 for issues with my TPMS light. My light had been on for 2 months and I informed the gentlemen at the front desk that I was having issues with the light remaining on despite continuous efforts at putting air in all four tires. He asked me which one it was and I informed him that I wasn't sure. There was instantly a look of discontent across his face. Now, mind you, the business states on it's website that they close at 6:00pm during the week. I got off work at 4:30pm and got there at 4:55pm, hoping to get my tires examined to see what the problem was. The maintenance shouldn't be very long for this type of problem, I thought, and they didn't appear busy at all. I was told to pull my car up to the second bay to have one of the mechanics look at my tires and all he did was put air in my tires. No time whatsoever was taken to actually see if I had a slow leak, nail, etc. I had already told them that putting air in my tires hadn't fixed the issue. They wanted to get me in and out because it was too close to closing time I assume. After the mechanic finished putting air in my tires, he told me that all my tires were sufficiently inflated except for the right rear which, before he put air in it, had a significant lower tire pressure than the rest. To me, that would signal that maybe you should actually EXAMINE the tire to find out why the pressure is so much lower than the rest of the tires. That action wasn't taken and I rode home with my issue unresolved. I then made an appointment for the next day to take my vehicle to a Honda dealership where they took the time to look at my tires and found a nail in my right rear tire! And guess what, the maintenance time didn't take long at all! I am thoroughly disgusted with Grimes on Hacks Cross and will never do business with them again. I will definitely recommend not to take your car here for any maintenance purposes.
I have been a customer there for quite some time. I will not take my c... read more I have been a customer there for quite some time. I will not take my cars anywhere else. The head mechanic, Tim, is awesome! He is very honest and does quality work. He has a great attitude and knows his stuff. Their prices are quite affordable also,. I will continue to do business there and recommend this place to all!
This shop does careless work. I've had tires and brakes done there. W... read more This shop does careless work. I've had tires and brakes done there. When my brakes did not stop my truck well without me stomping on the brake pedel the manager said his mechanic did not have a drivers license so he could not seat the brakes. He told me to bring it in and he would do that. Huh??! I had my tires replaced and filled with nitrogen. The stainless steel caps I bought were missing afterwards. I had to go back to get them back rather than the green one's. I understand indicating my tires have nitrogen with green but taking my stainless caps? Overall the work is very careless. Lots of missed details and poor workmanship. I agree. Don't go there!
