I took my car to get an estimate for repairing an oil leak. The servic... read more I took my car to get an estimate for repairing an oil leak. The service manager was really exceptional at explaining what was wrong with my car and giving me advice on what to do next. Thanks, Car Care Import & Domestic Service.
Even though they could not work on my roof mounted A/C in my Sprinter ... read more Even though they could not work on my roof mounted A/C in my Sprinter Van, they were very helpful in pointing me in the right direction. Because of that, I will go to Link Automotive the next time I am in need of a general vehicle repair. Thank you!
If half a star was a rating I would give it to this business. I was r... read more If half a star was a rating I would give it to this business. I was referred to Johnnie because of his expertise with Dodge vehicles. My car never acted up in the 3 days he had it, so he said it was hard to determine the issue and I was fine with that!! But he noticed with over 141,000 miles that my timing belt, water pump and fuel injection system needed to be serviced. Ok what's the cost? $130 for the fuel injection and I will get back with you on the rest, I also asked about tranny service and we discussed some other things that may need service since I'm over 100,000 miles. When I got the call back I was quoted $645.70 which I thought was everything, because he also reiterated they would do the fuel injections, water pump and belt and wanted to make sure he got the "go ahead" to do the work. Husband calls on day 3 around 11 am and they tell him my car was ready (when was I gonna get a call?) and the price was $788 and some change (strike 2). Over a $100 difference and my husband questioned it, then we were told it was a confusion because the last call was a quote just for the water pump and timing belt, but if you pay with cash they would take $80 off the bill. My husband and I both asked to talk to Johnnie to clear up the confusion, but he was too busy to talk to us. EXCELLENT CUSTOMER SERVICE FROM THE OWNER......NOT!!! Let the price gauging begin $50 fuel induction cleaner & additive and $40 for labor. Coolant $16.20, Shop supplies $20 pump $77.99 & belt $57.99 timing belt labor $372.05 and this was after he claimed to have adjusted the price. I got inside my car, my floor mat was covered in dirt, rocks and grease, and door panel covered with greasy handprints(strike 3). NEVER EVER AGAIN!! I hope your experience will be better than mine.
