I have been to this shop several times with two different vehicles. A ... read more I have been to this shop several times with two different vehicles. A 99 Nissan Pathfinder and a 92 Ford F150. The employees here are professional and always happy to explain anything you need them to. They have always been upfront about cost, and they are won't try to force you into work you don't need. People who are worried that they will get up sold on something they do not need should have no fear with this place. They do their best to get the work done quickly as not to leave you without your vehicle long. Obviously this varies based on what you are having done, but like the issue with price, they will let you know ahead of time so that you can plan accordingly. The longest I went was one week, but I was having a laundry list of stuff done to the F150. It is a family truck that sat for years without use. If issues arise during your cars stay they will inform you promptly. I have never left this place unsatisfied, and have made it a point to refer friends, family, and co-workers when they are having car troubles. Jordan M. Knoxville, TN
Outstanding service here! I'm a 22 year old female college student and... read more Outstanding service here! I'm a 22 year old female college student and I have had a lot difficulty with mechanics ripping me off in the past but once I got in touch with Aamco on Kingston pike and spoke with Danielle Gifford my mind was finally put at ease. Danielle is extremely knowledgeable and was very informative in sharing and explaining all the issues with my vehicle and there were a lot. Not only was her diagnosis accurate but her and her team of technicians did a superb job and worked very efficiently. After my car was inspected they concluded that I needed an entire new braking system and the same was told to me at the Firestone just up the road. However Danielle was able to order the parts and get my car back on the road in less than one business day just before the weekend. They saved me from having to spend more money on renting a car! Also they did a lot more for me for a lot less than Firestone. Daniel,the service manager, even provided and installed new hoses for me at no additional charge. I won't take my car anywhere else! Exceptional service and great management.
I needed brakes bad and had just moved to Knoxville, so I didn't have ... read more I needed brakes bad and had just moved to Knoxville, so I didn't have a car guy on speed dial. After looking on google, I called for an estimate at 8am. It seemed reasonable and Daniel said he could inspect the car and have the work done that day if I was willing to being there about 9am. Being a night worker I found it very convenient. When I got there they inspected my vehicle first and didn't do any work until we discussed the problems they found. There was a tie rod loose but I didn't have the money to replace it at the time. I had to reschedule an appointment and then reschedule that one. Daniel was very understanding and just told me to call a couple days before i could bring it in. When I finally brought it in he recognized me immediately and made sure my car was taken care of. I have enjoyed my experiences so far and do plan on bringing my car back!
