I should have read the reviews of this place before I brought my car h... read more I should have read the reviews of this place before I brought my car here seems I'm not the only person to have this issue. First, it took me a month to get them to call me back to set an appt.to look at my car, should have ran then! Then, after setting a date to have my car repaired I get my rental and show up on said date for them to tell me that the guy that does hail damage would not be there for a week. An employee actually stood there and yelled at me at the desk that I had the dates wrong loud enough the manager came out. The manager did get someone out to fix my car but told me he would call me when it was done and did not. It took multiple phone calls to get him on the phone for him to tell me they did not have all the parts. I was told they would call me as soon as my part came in and their glass guy would meet me to put it in. Three weeks later I called them and was told that they had the window for a week but the manager was on vacation and no one called me. Then I was told they would have to call their glass guy and get back with me, again I never got a call back. I had to call the next day multiple times to get an answer. Now I'm sitting at the store waiting on the glass guy that is going to be an hour late!
Took a new to me 06 Sequoia to Ron because I was hearing noise from th... read more Took a new to me 06 Sequoia to Ron because I was hearing noise from the rear end. Ron spent over half a hour driving and checking things. Typical road noise for that model. I tried to pay him for his time, but he wouldn't take any money! Said just to bring it back to him when I needed some work done. That I will surely do! Very nice and honest man to deal with.
I have nothing but praise for the team at Cool Springs Collision for t... read more I have nothing but praise for the team at Cool Springs Collision for the repairs done on my car. The paint was near factory perfect and I couldn't visually discern that the car had ever been in an accident. I received excellent customer care and friendly service and would highly recommend this shop to anyone wanting first class service and repair to their car.
