Went in to troubleshoot a hop in the rear axle. Their people said the ... read more Went in to troubleshoot a hop in the rear axle. Their people said the assembly was in need of a rebuild. This repair took two weeks after making a deposit on parts. Total cost was over $3500. In driving the vehicle after the repair was complete, a noise appeared which wasn’t there before. After reporting this to the them, I was told it was normal and it would go away. Never having heard of this condition after a differential rebuild, I thought it may be a vehicle specific normality. In contacting the manufacturer of the gear set, it was revealed that this in fact was not normal and the new gear set was destroyed as a result of improper installation. Their management informed me that they were too busy to look at it at the time. After several weeks, I was able to get an appointment to have them check the assembly. The vehicle sat at their shop for 3 weeks before I was able to get anyone from Ace transmission to answer their phone or return a call. I was then informed that they couldn’t fix it and that 26% of the total cost would be refunded. 2 weeks later the vehicle was recovered from their shop still not repaired. This “repair shop” effectively deprived me of my vehicle for the nearly the entire summer, cost me hundreds of dollars in alternate transportation on top of the $3500+ repair bill, and the vehicle still isn’t fixed. I found out too late that I wasn’t by any means the first victim. Someone I randomly met (yes, randomly met) on a job site described a similar issue with Ace transmission. After they get your money, you’re on your own. If you value your money, the safe repair of your vehicle, and your time, don’t go here.
What a friendly neighborhood shop. Came their after was told I needed ... read more What a friendly neighborhood shop. Came their after was told I needed a complete transmission from another shop up the road. So I was already hesitant on what shops can do. So I met the owner James there on a Monday morning and he had is mechanics look at it. Sure enough Joe found a pressure sensor bad on my car. So James recommended to change it out with a new one. So I told James to go ahead, within the hour my car was fixed and ready to go. They changed out the fluid and serviced the transmission and its been running good since. I will give them A+ IN SATISFACTION AND WILL RETURN IN THE FUTURE. Thanks, Mary Margaret
Please, do whatever you can to avoid this place. I had grown to trust ... read more Please, do whatever you can to avoid this place. I had grown to trust them, but they used that leverage to dupe me out of hundreds of dollars. I needed a new motor, and told them I just wanted to scrap my car, but they convinced me to allow them to replace it. They quoted me $2,500, and led me to believe that it would be done in 2 days... 9 days later, the car was finished, and they ended up charging me $3,700. They had to replace the radiator for $300, but that still left $900, which they neglected to tell me about in quoting me the original price. I can't do anything about it now, but please don't trust them. They have proven to be very manipulative, and should be avoided at all costs.
