Wow, this place is just awful. I spoke with their very kind representa... read more Wow, this place is just awful. I spoke with their very kind representative on the phone a week prior to bringing my car in for a simple brake change. We had an in depth conversation about what I needed and when. I was told they were a mechanic behind due to illness but if I brought my car in on Monday, it would not be a problem at all to have it done by late Monday afternoon (3/4ish). I told them exactly what the dealership said needed to be repaired. Longer story short - when I called to check in some OTHER lady, who was VERY VERY Rude and who has absolutely NO business representing a company - informed me that not only was it not ready, they hadn't even looked at it yet. It was coming on 1 PM at this point. A little while later, the same woman calls me back to inform me they will not be able to get it done as no one in town has the brake pads. I tried to explain the situation and find out the process in getting the equipment required and honest to God the woman was so incredible crass and rude that I was left baffled. I did not realize it was MY responsibility to ensure that their staff communicated. I did not realize it was MY responsibility to ensure they have what they need in stock to do the job THEY promised they could deliver. It is one thing to be a poorly ran business as this, but to be RUDE and hateful on the phone to a potential customer. What's worse? I get home and my tire has a hole in it from a screw. So these people actually ended up causing me stress AND costing me money to repair the tire that got damaged in their pathetic excuse for a business. AVOID them.
I had a marvelous experience taking my newly acquired 2002 Chrysler 30... read more I had a marvelous experience taking my newly acquired 2002 Chrysler 300M, christened "Katie," to Harlan Automotive. Since the dealership where I purchased Katie could not tell me if or when she had ever had transmission service I took her there to have that done. I was able to make the appointment online which was very convenient, and when I arrived there the friendly attendant presented me with a cute little computer to complete more information. The wait time in their comfortable lounge was much shorter than I had anticipated. They not only completed Katie's transmission service but they also went over her very thoroughly checking out all of her other systems as well free of charge. When they were finished with her I was given a checklist of everything they had checked out from bumper to bumper most of which was in great shape including letting me know that she had new brakes installed shortly before I bought her which was great to know. There were only 3 things, none of which were critical, that the list indicated would need attention in the near future. Harlan Automotive cares very much about helping me maintain my Katie so she will last longer. I have had follow-up e-mails from them to be sure I was happy. They have also given me the website address where I can see the history of Katie's care with them. That is just like having medical records for your family member. It is a very family oriented business, and they treat their customers and vehicles like extended family. I'm thrilled to have them as a skilled and reliable resource for Katie's continued care. Karen L Haws-Dearing
