The team is great, very friendly. A standard oil change is very compe... read more The team is great, very friendly. A standard oil change is very competitive priced. $368 to change a fuel filter and water separation filter is over the top. Dr. Filter has those two, as a pair, listed at $79, then tac on labor, doesn't seem to be $368. When an oil change is $150 ish. That pricing is a bit opportunistic. Their electronic work order process approval is great.
Wanted a full inspection of the car including fluids and evaluation of... read more Wanted a full inspection of the car including fluids and evaluation of rust. Not sure all fluids were mentioned in the report clearly and no mention of rust. Possible exhaust leak and was told to bring to muffler shop. Rear tires and two bent rims ( third party repair) and they would need to hold car for 3 days or more to complete. suggested they that I pick up car, then they could coordinate rim repair and tire install for one day in future when tires arrived and rim guy had time. Should be one day job if coordinated. Answer: “We don’t work like that. I would need to leave car. Also tires hard to find??? “. So I picked up car, arranged for rims to be repaired by another shop and another shop had ordered and received tires and already made an appointment for the install. They will also evaluate and repair exhaust and evaluate corrosion. Except for time working on car I can keep and use my car. Person at check out needs to understand all comments made on invoice and go through with customer. Stop use of “technician has been dispatched” as it only means will get to it when we get to it. I like supporting the Auto Shop, but I think you still don’t have people in place to run larger business. Much better when you talked with owners on drop off and pick up. So now I need to consider another garage to service my vehicles as I can’t leave my car for days sitting in a parking lot when I can be driving. Also lots of cars sitting around a shop is not a good look for potential customers.
!!!HE WILL NOT FIX THE ISSUE BUT STILL CHARGE AS IF HE DID!!! I RECEN... read more !!!HE WILL NOT FIX THE ISSUE BUT STILL CHARGE AS IF HE DID!!! I RECENTLY HAD A ISSUE WITH MY AUDI OVERHEATING AND I CALLED THIS MECHANIC SINCE HE HAD GOOD REVIEWS. SO AFTER SPEAKING WITH HIM HE SEEMED VERY NICE AND KNOWLEDGEABLE, SO I TRUSTED HIM AND LET HIM REPLACE THE SENSOR AND A DAY LATER HE CALLS ME AND QUOTES ME 300 DOLLARS AND CHANGE FOR THE WORK AND SENSOR AND I SPOKE WITH HIM A DAY LATER AND HE RECOMMENDED ME TO GET A OIL CHANGE WHICH I ALWAYS DO AT AUDI BUT I LET HIM DO IT HE DIDNT QUOTE ME A PRICE FOR THE OIL CHANGE BUT I FIGURED IT WOULD BE LESS THAN THE DEALERSHIP BUT NO HIS OIL CHANGE COST ME ALMOST 200 DOLLARS AND HE DID NOTHING SPECIAL. UNLESS YOU LIKE THROWING MONEY AWAY ON SOMEONE WHO WILL OVERCHARGE YOU TO *NOT FIX* YOUR CAR I WOULDN’T RECOMMEND THIS MECHANIC. AND HE REQUEST YOU SIGN A PAPER AT THE BEGINNING SO IF HE WANTS TO ADD TO THE BILL HE CAN PUT AS MUCH AS HE WANTS!!!
