The team is great, very friendly. A standard oil change is very compe... read more The team is great, very friendly. A standard oil change is very competitive priced. $368 to change a fuel filter and water separation filter is over the top. Dr. Filter has those two, as a pair, listed at $79, then tac on labor, doesn't seem to be $368. When an oil change is $150 ish. That pricing is a bit opportunistic. Their electronic work order process approval is great.
Wanted a full inspection of the car including fluids and evaluation of... read more Wanted a full inspection of the car including fluids and evaluation of rust. Not sure all fluids were mentioned in the report clearly and no mention of rust. Possible exhaust leak and was told to bring to muffler shop. Rear tires and two bent rims ( third party repair) and they would need to hold car for 3 days or more to complete. suggested they that I pick up car, then they could coordinate rim repair and tire install for one day in future when tires arrived and rim guy had time. Should be one day job if coordinated. Answer: “We don’t work like that. I would need to leave car. Also tires hard to find??? “. So I picked up car, arranged for rims to be repaired by another shop and another shop had ordered and received tires and already made an appointment for the install. They will also evaluate and repair exhaust and evaluate corrosion. Except for time working on car I can keep and use my car. Person at check out needs to understand all comments made on invoice and go through with customer. Stop use of “technician has been dispatched” as it only means will get to it when we get to it. I like supporting the Auto Shop, but I think you still don’t have people in place to run larger business. Much better when you talked with owners on drop off and pick up. So now I need to consider another garage to service my vehicles as I can’t leave my car for days sitting in a parking lot when I can be driving. Also lots of cars sitting around a shop is not a good look for potential customers.
I just had Justin Johnson with wrench inc out here and he was able to ... read more I just had Justin Johnson with wrench inc out here and he was able to solve a problem 2others gave up on. He was very nice and professional. He never gave up and did an excellent job. I was really happy with the overall experience will definitely be using them to service all my work trucks. Scott Fowler
