I can't say enough about this business. Recommended by my son-in-law ... read more I can't say enough about this business. Recommended by my son-in-law after an after-hours breakdown. Had the car towed in and left the key in the drop-box. When contacted inthe morning they were courteous and prompt. initial repairs were completed but there was a concern about more substantial engine damage. The owner, Todd, was very- very helpful, helping describe options and pros and cons of each. They were very patient as we weighed the options. I needed to make several follow-up calls, they always made time to answer our questions. It is hard to imagine being able to say car repairs are a pleasant experience but I have to say, our experience with Todd and the staff was as pleasant and painless as could be imagined. I will return fo all of my future car repair needs,
Have been using Paul for many years, he is always honest, timely repai... read more Have been using Paul for many years, he is always honest, timely repairs and very reasonable prices. It is extremely hard to find a trustworthy mechanic, but I can recommend Paul's Repair without reservation.
The people in the service department just don't act like they care abo... read more The people in the service department just don't act like they care about your time. Everytime we have dropped off a vehicle for repair it is at least two days before we can get an answer on the problems. They have a very poor customer service. It seems to me that because the work being done is warranty work they just push you to the back of the line. It should never take that long to get any vehicle fixed. I don't know if they are under staffed in the service department, but the service at every other shop we've been to is 100% better. I would not take my vehicle here for any type of service ever again. They need to work on there customer service or hire someone who cares about the customer!!
