The team is great, very friendly. A standard oil change is very compe... read more The team is great, very friendly. A standard oil change is very competitive priced. $368 to change a fuel filter and water separation filter is over the top. Dr. Filter has those two, as a pair, listed at $79, then tac on labor, doesn't seem to be $368. When an oil change is $150 ish. That pricing is a bit opportunistic. Their electronic work order process approval is great.
Wanted a full inspection of the car including fluids and evaluation of... read more Wanted a full inspection of the car including fluids and evaluation of rust. Not sure all fluids were mentioned in the report clearly and no mention of rust. Possible exhaust leak and was told to bring to muffler shop. Rear tires and two bent rims ( third party repair) and they would need to hold car for 3 days or more to complete. suggested they that I pick up car, then they could coordinate rim repair and tire install for one day in future when tires arrived and rim guy had time. Should be one day job if coordinated. Answer: “We don’t work like that. I would need to leave car. Also tires hard to find??? “. So I picked up car, arranged for rims to be repaired by another shop and another shop had ordered and received tires and already made an appointment for the install. They will also evaluate and repair exhaust and evaluate corrosion. Except for time working on car I can keep and use my car. Person at check out needs to understand all comments made on invoice and go through with customer. Stop use of “technician has been dispatched” as it only means will get to it when we get to it. I like supporting the Auto Shop, but I think you still don’t have people in place to run larger business. Much better when you talked with owners on drop off and pick up. So now I need to consider another garage to service my vehicles as I can’t leave my car for days sitting in a parking lot when I can be driving. Also lots of cars sitting around a shop is not a good look for potential customers.
They didn't put parking brake on or leave car in gear (it is manual) s... read more They didn't put parking brake on or leave car in gear (it is manual) so it rolled and collided with another vehicle. They made appointment to REPLACE the bumper and said they would have rental for me to drive that day. I showed up to find a junk Chevy Volt that has Midas plastered all over it and stinks like cigarette smoke waiting for me. I refused to drive it so instead of getting me a rental the tech offered to drive me home and pick me up or drive our car home when it was fixed. Well I'm sorry, even if I wanted to get in a car with a strange man and also let Midas drive the car they just wrecked, I live 40 minutes away, so no. They should have arranged a rental. Also, they said they were replacing the bumper but now they are going to try to just fix it even though it has cuts in it (not just dented).
