A very professional outfit with many years of expertise with Mercedes ... read more A very professional outfit with many years of expertise with Mercedes cars. The shop adheres to high standards of service and accountability. The shop is well-equipped with advanced tools and diagnostics. They have been my go-to place for Mercedes care for 35 years!
Sold a car to a friend and brakes locked upon it. Once taken to a repu... read more Sold a car to a friend and brakes locked upon it. Once taken to a reputable mechanic, they found that the frame was rusted to the point that it wasn't road safe, all four struts were rusted, transmission was slipping, transmission fluid was black, oil was way overdue for a change, exhaust was rusted through, power steering pump was leaking, etc. Went back and owner denied knowing any of this and said it was a good car. However, when we offered to sell it back to him for $1000 less than my friend paid for it, he didn't want a car in that condition. Would not recommend purchasing a car from this dealership. That was all the money my friend had and had actually borrowed part of that money. Now he is without a car and out $1550.00.
Car shoppers BEWARE! Taking 2 minutes to read this review could save y... read more Car shoppers BEWARE! Taking 2 minutes to read this review could save you thousands of dollars in repairs. If you choose to purchase from Lynn Hines, be sure to do a thorough check of the vehicle especially underneath the hood. The absolute worse and most unprofessional dealership experience I've ever had. I purchased a truck in May 2014, and the salesmen and technicians at Lynn Hines knowingly put the wrong size battery in the truck before selling it. Its only been three months since Ive had the truck and Ive spent over $1000 in repairs (new battery, new alternator). After filing a complaint for negligence with the BBB, I called Chris Lawton to see if there would be a solution and when I talked to Chris he was upset that I had reported their negligence to the BBB, and he said, "had I called them first, maybe he wouldve helped me but because Ive reported them to the BBB, he wasnt going to do anything, and then he hung on up on me. Never have I been so disrespected by a business, and this will not be my first attempt in letting everyone that I come in contact with know how unprofessional and disrespectful this business is. Im a hard worker and most importantly, a mother of a 1 year old and it was important for me to have a reliable vehicle and do business with people I could trust. I encourage anyone looking to purchase a vehicle to not be fooled as I was. This dealership will not look out for your best interest. After being hung up on, it is clear that Chris Lawton doesnt care about the work his technicians do, he's only concerned with making a sale.
