WOW, My car failed inpection, He gave me a list of things that needed ... read more WOW, My car failed inpection, He gave me a list of things that needed to be done in order for it to pass and a quote to fix it all. Honestly, the quote seemed reasonable but I took it to another Garage to get a comparative quote. The difference was huge. I got the work done and took it back to get re-inspected. It failed again. He claimed one of the items I had fixed still needed to be done. Took it elsewhere to get re-inpected and passed. Here's the deal, He's taking advantage of his position as an inpection station and using it as a way to get more business. I was warned about him but I wanted to make my own mind up. Well, I have. Every interaction with him seemed like I was being hustled. He says, "I always try to do what's best for my customers" and he says it often. Maybe he believes that just saying it over and over will make you believe it. Hell, he may even beleive it himself.
AMAZING! My car broke down in Franklin, I live in Watertown...had it t... read more AMAZING! My car broke down in Franklin, I live in Watertown...had it towed to Mark's thanks to AAA. I had no clue where to take my car as it was late and everything was closed ( good thing for google looking for local places ). He owns the place and worked on my car, he did not over charge on labor and he did not lie about the cost of parts to make money ( I have had this problem with places in Watertown, Midas, Firestone and the list goes on..although Perfection in Watertown is decent). After he fixed my car he took it for a drive and it was rainy so he replaced my awful wipers free of charge. He inspected all of my brakes free of charge ( my problem was right front brakes ). My car was fixed in no time and he offered to pick me up from the train station as I was not sure how I was going to get back to Franklin, but I ended up getting a ride. His place was very nice, he was very nice..you could tell he loves what he does. It was overall a wonderful experience. He was very honest and I will be making the drive to Franklin for all my car needs..yes, it was that good! Finally, honesty!! Thanks Mark, you saved the day and did not kill my wallet!
The customer service is excellent, the mechanics are very knowledgeabl... read more The customer service is excellent, the mechanics are very knowledgeable and honest. They initially told me that there was nothing wrong, they called me later on after they had done their homework and said that they had figured out what the problem was, they also told me that if I had any other issues to bring it back to them in a heartbeat.
