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NEVER AGAIN. Manipulated, lied to, and guilt tripped into giving up my... read more NEVER AGAIN. Manipulated, lied to, and guilt tripped into giving up my first car - a rare vintage Japanese sedan I had wanted to own since I was a little kid in elementary school +15 years ago. They let it sit for almost 2 months before putting it on a lift and giving me the runaround - blatant excuses saying it was unroadworthy and too far gone due to rot on a frame rail and a strut tower (could have been fixed by someone proficient in fabricating and welding) Claimed that for some of the work that COULD be done they'd have to use parts (subframe, axles & suspension related stuff) off the next gen of model on it which is impossible and should have keyed me in on their cluelessness and BS. To add insult to injury they lied a second time upon calling a relative of mine after I published a negative Google review detailing my experience there and intimidated me into deleting my review (very unprofessional and mafia-like behavior) - the gist of what I said in the review was it made no sense to have "restoration" in their services if they couldn't fix unibody rot and didn't have a fabricator working for them. Somehow (at least according to my relative) they interpreted this as me blaming them for the rust on the car - absolutely preposterous. If you are young and own a vintage car stay far far far away - these people only cater to people who drive appliances on wheels. If you're a boomer with a 73-77 Monte Carlo though they'll treat you like royalty and put pics of it on their FB page. Once again, stay far far far away - don't go through the same amount of mental stress and anguish as I have.
Rick over there at JnS is the MAN! I purchased my car from carmax and ... read more Rick over there at JnS is the MAN! I purchased my car from carmax and when I called to get warranty work done they referred me to J N S(glad they did). Brought my car down there with a ton of issues. Rick made the process as easy as possible. The guy honestly went out of his way to get my business. 1- Rick called my warranty company for me 2- He scheduled me a rental car that was covered by my warranty 3- Warranty company's are always a pain in the ass but Rick called em did all the leg work got them to pay without having me wait long. 4- I ended up paying less that what my original deductible was! 5- probably my favorite part of my experience was when I picked up my car it was WAXED AND DETAILED! Like I said these guys went above and beyond for my car. Thank you Rick. P.s if you have carmax extended warranty just skip the middle man and call rick they'll charge the same deductible, give you a better warranty that carmax does on their work 3year/36k! Jose C. Smithfield, RI
