Been taking my imported car problems to Fred Sonsini off and on since ... read more Been taking my imported car problems to Fred Sonsini off and on since the 1990s. Terrific service, high integrity, fair prices, extensive knowledge and experience. "Old school" in the best sense of the term. Highly recommend.
This place is reliable, honest, neither slow nor fast, and is economic... read more This place is reliable, honest, neither slow nor fast, and is economical. It is best to call them during working hours, describe the issue(s), and set an appointment for drop off. They allow you to drop the keys through a mail slot and leave your car if dropping off before they open. They call you if there are issues and when the auto is ready for pick up. They offer great services, at good prices, give decent estimates, and communicate any issues during the process. The only drawback is that Tom is kind of a curmudgeon. He is a very honest and trustworthy person, but is grumpy nine times out of ten. My wife and I have been going to Stephanou's for about seven years or so. They are awesome.
Do NOT use this shop. I had my Altima in for a shifting issue. After $... read more Do NOT use this shop. I had my Altima in for a shifting issue. After $1200 ($500 in Labor) I got it back with MORE ISSUES. I picked my car up and it not only had the Check Engine Light on - which was NEW, but it was drivable when I went back about a week later after the work to mention a newly developed problem. After less than a 5 mins drive Dominic comes back telling me I need a whole new transmission. I ask how they originally got to the diagnosis - Dominic very soon was telling me to "Take him to court" - I hadn't even asked for ANY refund yet! All I wanted was a correct diagnosis. Very quick and expensive, thoughtless work. They are a "Parts Changer" not a mechanic.
