Performa Built Transmissions

They built a transmission for my son't 96 firebird. They shipped the transmission to the shop in Evansville, Mike's transmission to be put in his car. The tranny didn't have 1st gear. They have pciked up the bad transmission they sent out but have not sent a new one and have told us they don't know if they will cover expense until they look at the first one they sent. My son's car has been sitting at Mike's transmission for 7 weeks. My son works hard for his money as he is a young man still in school. As a parent it is hard to see your son get ripped off. I have seen other reviews where they have fixed problems in a timely manner but this is not timely and they are not doing right by their customer. I am so frustrated! I feel like I let my son down. After all the great reviews I am stumpped at this. My husband is furious and is calling them again today to check and see what is going on. I will post results. In my opinion my son should get the expense of removing the bad tranny and a discount or even payment of putting the correctly built one in as a token of apology for the aggravation. I understand things can go wrong and I am not mad at the first tranny not being made right just at the way it is being so poorly handled. I guess they have so many customers they don't have to care about the little 16 year old boy working after school every day to get his dream car fixed up.     Gina Hertel, Princeton, IN