I BOUGHT A 2001 FORD ESCAPE FROM YOU AND YOU TOLD ME TO BRING IT BACK ... read more I BOUGHT A 2001 FORD ESCAPE FROM YOU AND YOU TOLD ME TO BRING IT BACK FOR A TUNE UP HOWEVER; I CAME THERE TWICW AND YALL TOLD ME TO BRING IT BACK AGAIN BECAUSE IT WOULD TAKE TIME. ALSO YALL WAS SUPPOSE TO ORDER ME A THERMONTER AND NEVER DID NOR DID YALL ATTEMPT TO CALL ME. i BEEN CALLING FRO SEVERAL MONTHS AND THE NUMBER IS DISCONNECTED.I TOOK MY TRUCK TO A FORD DEALER BECAUSE IT HAD A RECALL ON A CERTAIN PART AND WHILE IT WAS THERE THE FORD DEALER LOOKED OVER MY TRUCK AND SAID IT HAD MAJOR WORK THAT NEEDED TO BE DONE. IM PAYING 322$ PER MONTH FOR A TRUCK THAT DOESN'R EVEN RUN RIGHT AND YALL WON'T GET BACK IN TOUCH WITH ME. SO, MY NEXT MOVE IS TO CALL ALL THE NEWS STATIONS AND LET THEM GET TO THE BOTTOM OF THIS. OR GIVE ME ANOTHER VEHICLE, . THIS IS SO UNFAIR AND VERY UNPROFESSIONAL. FOR THAT PRICE I COULD BE IN A 2011 THROUGH A 2013. AS I SPOKE TO AN ATTORNEY THEY SAID THIS FALL UBDER THE LEMON LAW. MY NAME IS KIALENA STEWART PHONE# 267-271-9659..CAN SOMEONE PLEASE ADDRESS THIS MATTER OR GIVE ME ANOTHER VEHICLE BEFORE THE NEWS COVER THIS. I WAS TOLD i HAVE A LEGAL FIGHT. \MY EMAIL ADDRESS IS KIALESTEWA@AOL.COM
It is a shame that the service through out this location is not the sa... read more It is a shame that the service through out this location is not the same. We have purchased two new cars from them and where more than happy with the service until we had to deal with the service department. One of our cars (with less than 12,000 miles one it) it had a diffected tire (Michelin) with a huge crack running for more than 3". We went to the Express Service Area so they can check the tire and only we were not serviced, but we were treated very very poorly from one of the managers (as he called himself) and accused us of trying to get a brand new tire for FREE. The whole situation was laughable because we had purchased the car cash and the cost of tire was nothing but they didn't want to bother to open a claim for us. We contacted Michelin directly where advised to go to NTB where the service was great and the tire was changed immediately because it was a manufacture diffect and at no cost to us. I hope the Sloan Honda in future has better people working for them because we will never step foot in there.
