Was searching for a 2012 VW Jetta Sportwagen TDI online and saw Huber'... read more Was searching for a 2012 VW Jetta Sportwagen TDI online and saw Huber's listed on the USAA and Carguru websites. Only problem was it was almost 2 hours away! The car's pictures, description and detail on the website made me give them a call. Eric Reder filled me in on the details over the phone and stressed how much work they put into the car before putting it on the lot. I was surprised to hear that because the car only had 36,000 miles on it! He also said that the car looks better in person than in pictures (he was right!). I drove out and met with Eric Huber and immediately hit it off with him- we are both VW guys. The car looked showroom condition (my wife said several times she can't believe its not new) but Huber's went over the car and performed all of the 40,000 mile services on it. The car is only at 36,000 miles! The point is, I think they could have just vacuumed it, washed it, put 2 tires on it and put it for sale, but Eric explained that most of his customers come there for follow up service and if I came back for the next oil change at 40,000 miles and he hit me with VW's recommended 40,000 mile service charge, I would undoubtedly be P.O'd since I just bought the car. And he's right. Eric showed me the list of all the work performed and gave me a copy for my records. Very impressed with that kind of thinking. Huber's is a full service car repair facility that also sells high quality used cars and they put good cars on the lot to keep their customers happy so they'll come back for service. Worked out well for me!
I get four cars serviced at J&L for everything and I have never had a ... read more I get four cars serviced at J&L for everything and I have never had a reason to question their ethics, honesty, or workmanship. I have found that there pricing has always been fair and they will look for ways to save you money on parts and they never double dip on labor. That is charging you for the same task twice. For instance if you get your timing belt changed you should also replace your water pump. Most placing will look in the book and charge you labor on each task when in reality labor for removing the belt is loaded into both repairs. J&L will not take advantage of that situation. I am not sure what happened with the review above with the oil change but there is no way in my mind that it could have happened the way she says. Sounds more to me about someone looking for a free repair.
I took my car in for a simple oil change at which time no fluids were ... read more I took my car in for a simple oil change at which time no fluids were leaking from my car, when i left there and went to my friends house they noted oil puddled under my car and every time I stopped there was more. I took my car back and let them know about this problem and the other employees there stated that the guy that did my oil change was not all there ( this is something I really needed to here). they also stated that it was transmition fluid leaking and my hose had a hole in it and the guy was supposed to tell me this at time of service and he must of forgot. I was told bring my car back on monday when the owner would be back. I ran my car as little as possible that weekend and took it back on monday, at which time I was greeted by a rude shop owners wife that made every excuse under the sun for the problem and the statements their employees made. they took my car back into the shop guess what was leaking oh oil. the owner did nothing to fix the problem he stated to me my car was leaking oil when I brought it in and it was not anything they did, but he forgot to tell me on friday because he was in a hurry to leave and get to a meeting. he stated it was miss comunication when I told him that any good mechanic would have told me if I had a leak. I told him to just take my car down repeating myself three times at which time he was very ugly and smart to me. Yes I was upset my car did not leak prior to going in for this service and they had one excuse after another. very disatisfied with this business and their edicate and ethics
