This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car ins... read more This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car insurance in which I do not have to pay anything in the event of a car accident. When I first called to release my car, they said that my car wasn’t there for 2 days. Meanwhile, incurring storage charges. This is the oldest trick in the book to get money when they “can’t find” your car. My vehicle was here for 2 full weeks sitting in their lot HOSTAGE. Insisting on ME paying them cash or credit card to be released to my insurance approved body shop. They dodged almost every single one of the insurance company’s calls when they tried to pay the tow and storage fees from them. Multiple times they claimed the owner was not in or the woman who deals with billing was out. Stalling to get more days in storage fees. When my mom went down there to sign the release paperwork, (7 days in at this point) the owner Benny tried to hustle $800 cash or credit card from her so “they could tow it to the new body shop.” Their attitude towards me and my mom were very demeaning. As a young woman, they tried to intimidate and bully money out of me by giving me misleading and incorrect information at EVERY interaction I had with them. They would not have treated me this way if I was a male. I ended up calling the police to assist me with ensuring my car gets out after 2 frustrating weeks. I saw the bill was only $920, including the 2 tows and 14 days in storage fees. Something doesn’t add up here. This is why tow-truck companies and body shops get a bad reputation, because of predators like them. Unprofessional, rude, shady people.
I must say that the folks at Meiser's go above and beyond in the areas... read more I must say that the folks at Meiser's go above and beyond in the areas of customer service, and quality work. We came to The Reading/Topton area of Eastern Pennsylvania to visit family in the nursing home in Topton. We needed to get a family car inspected, but only had Friday to do this (we live in Ohio, and needed to return on Sunday). During the inspection, it was discovered that the car had a bad shock absorber. We were in a bind, as the area dealership could not get the car in on Friday afternoon to fix the issue. I called Meiser's to see if they could get the shocks in, and install them on the car. They called to make sure they could get the parts, and were able to get the car in to install them on Friday afternoon. One of the employees even loaned us a car so we could visit with family at the nursing home while our car was being worked on. This was MORE than over and above the call of duty, and gave us additional time with family that we would have missed out on but for her kindness. We would recommend Meiser's to anyone looking for quality auto work, and excellent customer service!
My family and I have been taking our car there for over 20 years. The... read more My family and I have been taking our car there for over 20 years. The owner, Randy, is the best. His prices are a little more expensive than other places, but he always gets to the root of the problem and he is trustworthy. Routinely, he tells us when we can wait to get a service done or if we don't need to do it at all. In the end, this saved us a ton of money.
