Last minute accommodation --they were willing to stay late to do an oi... read more Last minute accommodation --they were willing to stay late to do an oil change on our truck as a favor to us even though they had no open appointments left. We were so grateful because we needed it done before a weekend trip. Exceptional customer service and quality work has always been our experience with them. Thank you so much!
I am a single mother with very little time or money and decided it was... read more I am a single mother with very little time or money and decided it was time to try and buy a new vehicle. I went to nick chevrolet because they were local and thought I would give them my business. I went there and took my car in for a trade. They only gave me $2500 for my trade and it was about $2000 less than nada was. So I figured I would do the deal as long as I was going to get the new vehicle at a good price. It ends up that once they sold me all the extra warranties and everything else they wanted me to buy, i had to take my whole savings of $7600 and give as a down payment. Once I drove the vehicle home and after around 300 miles the transmission started slipping and making all kinds of noises so I decided to take it back over to them. Once there, I dropped it off and they put it in for service. They called me and said that something inside the transmission had broke and caused the gears inside to get all busted up. I picked the vehicle back up once they called and said it was ready. Once I had it for about 2 days the same thing is still happening. I went back over to tell them, and they told me that this is the way it is supposed to be. Unfortunately they have been lying to me about it. I have been over there at least 5 times to see if they could do something about it to make it right, but they refuse to make it right, and keep giving me the run around.. I now have an attorney to help me at an additional expense and time which I do not have. This dealership does not care once they have the money. I have now contacted the news station as like I said before that I am a single mother just trying to work and survive with the times being very tough like they are. I would certainly go to another dealership as this one just plain sucks....
I just bought two work vans from them on Friday, March 1st 2013. The e... read more I just bought two work vans from them on Friday, March 1st 2013. The experience was fantastic. Rob, the general manager picked up two of my employees and brought them to the dealership so they could drive them home. A+ While I finished the paperwork, we were given anything we wanted, candy, pop, water, etc. Kristen made us feel welcome and was very professional, but easy to talk with and quite funny. The vans were perfectly detailed, full of fuel, and I purchased two 3year GWC warranties. I have used GWC warranties prior and trust them, and saved easily $5000 on repair costs on my previous two work vans. Best experience I have ever had purchasing work vans was here. I was reluctant to buy Ford's at first, but Rob took the time to share his knowledge and showed me how much better off I am with these vans. Not to mention he sells 99% ford and how many I was amazed. Thanks Kristen and Rob, I am so happy!
