This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car ins... read more This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car insurance in which I do not have to pay anything in the event of a car accident. When I first called to release my car, they said that my car wasn’t there for 2 days. Meanwhile, incurring storage charges. This is the oldest trick in the book to get money when they “can’t find” your car. My vehicle was here for 2 full weeks sitting in their lot HOSTAGE. Insisting on ME paying them cash or credit card to be released to my insurance approved body shop. They dodged almost every single one of the insurance company’s calls when they tried to pay the tow and storage fees from them. Multiple times they claimed the owner was not in or the woman who deals with billing was out. Stalling to get more days in storage fees. When my mom went down there to sign the release paperwork, (7 days in at this point) the owner Benny tried to hustle $800 cash or credit card from her so “they could tow it to the new body shop.” Their attitude towards me and my mom were very demeaning. As a young woman, they tried to intimidate and bully money out of me by giving me misleading and incorrect information at EVERY interaction I had with them. They would not have treated me this way if I was a male. I ended up calling the police to assist me with ensuring my car gets out after 2 frustrating weeks. I saw the bill was only $920, including the 2 tows and 14 days in storage fees. Something doesn’t add up here. This is why tow-truck companies and body shops get a bad reputation, because of predators like them. Unprofessional, rude, shady people.
Cost was over $2,800. That is way too expensive for tires, brakes, ins... read more Cost was over $2,800. That is way too expensive for tires, brakes, inspection, and a tail light, nearly twice what I would have paid at my usual mechanic. As well, your shecanic didn't clear the dashboard codes so as soon as I drove 2 miles the dashboard warning light came on for the tires. Had to miss more work, return to your shop, to hear a lame excuse from your shecanic and to hear Jenny tell me "We aren't cheap" when I complained the cost was way too high. I told you on my very first visit last month that I was looking for a mechanic that could be trusted by my wife. You aren't it.
Was in a few weeks earlier for an oil change and was recommended I rep... read more Was in a few weeks earlier for an oil change and was recommended I replace 2 tires. Came in a few weeks later to replace the tires and also stated my tire light was on. I was advised this could be because of the tires that needed replacing. When my car was finished the tire light was still on. I stated this to the mechanic and person at the desk. They advised it was a sensor issue and to drive on it a few days and wait for the sensor to go off. 3 weeks later, the light was still on so I tried taking a reading of the tires. The 2 back tires (the ones not replaced) had very low tire pressure so I filled them up and the light went off. I was very disappointed because I felt like my initial concern at the shop was dismissed and the least they could’ve done was check my tire pressure before leaving to ensure it was not a sensor issue since I came in with it on.
