SCAMMERS and THIEVES. Called reception asked “how much to change break... read more SCAMMERS and THIEVES. Called reception asked “how much to change break pads, labor only because I have Autozone pads” was told $130. Told them I’ll be there in 40min, male reception said OK. Come there, wait an additional 30 minutes, the male receptionist finally shows up, gets my car or the lift and I wait another 30 minutes. Receptionist finally gives me the bill breakdown, mind you they haven’t even started on the car, with price tag of $160 for FRONT break pads and another $160 for BACK break pads, with mandatory purchase/installation of THEIR OWN front rotors. I tell them “over the phone I was quoted $130, and I’ll be back in 10 minutes with my own front rotors.” At that moment the receptionist FREAKS OUT. He starts screaming at me and my 70 year old mother, saying stuff like “YOU PEOPLE” and “PEOPLE LIKE YOU” (racist much?) “always do this, I can’t stand you, maybe I don’t even want to do this job”. So I said no worries, I’ll go elsewhere. He began arguing with me, called me stupid for not knowing I needed rotors, said he’s been “in the (scamming?) business for many years” so I stood there politely listening to his nonsense, and then said “I just want to mention that I failed state inspection 3 days prior, for the reason of “low break pads”. He got embarrassed, turned red and stopped talking. He charged me $60 for putting the car on the lift, oh and when I was leaving, one of the mechanics “conveniently forgot” to put back in my car a brand new car part “Tie Rod End” that I also purchased at Autozone to be changed at a later time. Did he forget, or did he steal and was hoping we won’t notice? You decide. Thanks for reading.
Made my day! With 3 kids I have no extra time or $ to spare. My car wo... read more Made my day! With 3 kids I have no extra time or $ to spare. My car wouldn t start and I had get to work. I called around and was told I should try to get a jump. No one was available and I was stuck. I called T.C. Tire & Auto and the mechanic came to my house jump started my car. He checked out my car and told me I needed a battery. The whole process from call to repair was an hour! The price was explained honestly and fair. I am more than happy and thankful.
I must say that the folks at Meiser's go above and beyond in the areas... read more I must say that the folks at Meiser's go above and beyond in the areas of customer service, and quality work. We came to The Reading/Topton area of Eastern Pennsylvania to visit family in the nursing home in Topton. We needed to get a family car inspected, but only had Friday to do this (we live in Ohio, and needed to return on Sunday). During the inspection, it was discovered that the car had a bad shock absorber. We were in a bind, as the area dealership could not get the car in on Friday afternoon to fix the issue. I called Meiser's to see if they could get the shocks in, and install them on the car. They called to make sure they could get the parts, and were able to get the car in to install them on Friday afternoon. One of the employees even loaned us a car so we could visit with family at the nursing home while our car was being worked on. This was MORE than over and above the call of duty, and gave us additional time with family that we would have missed out on but for her kindness. We would recommend Meiser's to anyone looking for quality auto work, and excellent customer service!
