After seeing all the excellent reviews of this place I thought I’d giv... read more After seeing all the excellent reviews of this place I thought I’d give them a try when I needed my rear drivers side window regulator replaced in June 2022. I am very sorry I did. The service I received definitely didn’t live up to the reviews. The first thing that happened was when they called to tell me the window was done they told me my front drivers side window regulator was broke now. I told them to just leave that one go and I would fix that one myself because I couldn’t afford to have them fix both at the moment. For the drivers side rear one they charged $165 for the part (which only cost about $100 in the store) and $135 for labor for a total of $318 just to fix the one window. I don’t consider that reasonable like all the reviews say. The shop I normally go to told me they would do it for about $100 less when I called to get a quote to get the newly broken front drivers side window regulator. I told Lauger’s I wanted my old broken window regulator back because it had a lifetime warranty and I wanted to exchange it at the store where I bought it to have a spare. Lauger’s LIED and told me they put the old part in my car. They kept it and I’m sure they returned it to NAPA and got more money back from it since it was a NAPA part! 16 Months after Lauger’s replaced the rear window regulator it broke and the window was stuck down. Since Lauger’s is a NAPA Auto Care Center I called them to have them replace it under the NAPA 24 Month/ 24,000 Mile Parts and Labor Guarantee. Lauger’s LIED again and told me the part is covered 2 years but labor is only 1 year. I called NAPA Corporate and confirmed that the part and the labor should both be covered for 2 years at Lauger’s and they didn’t understand why they would tell me only 1 year labor. I honestly don’t want Lauger’s anywhere near my vehicles after this because I don’t trust what they might do so I accepted their offer and picked up the new window regulator from them and installed it myself. When I took the broken window regulator out I noticed that it didn’t even match the part # that Lauger’s said they installed on my bill! This is outright fraud! I think they must have installed a cheaper part than the part # they charged me for on the bill which is why they refuse to honor the warranty. Don’t make the same mistake I did by believing the glowing reviews this place gets because it’s definitely not true. I learned an expensive lesson by putting my trust in them and will definitely not be going back and will also be telling everyone I know to stay far away from this place.
I just had my car in for an inspection. They fixed the issues with my ... read more I just had my car in for an inspection. They fixed the issues with my car and it didn't cost nearly what I thought it would. I'll definitely take my vehicles back tip Stroup's! -Scott Richard
We have been taking our vehicles to Martin's for 20+ years, and have a... read more We have been taking our vehicles to Martin's for 20+ years, and have always been 100% satisfied. They are professional, accommodating, experienced, reasonably-priced, and above all, TRUSTWORTHY!!! I absolutely recommend them to everyone!
