December 30, 2020, my wife and I were on our way to North Carolina to ... read more December 30, 2020, my wife and I were on our way to North Carolina to visit our daughter. About 180 miles into our trip our alternator burnt out. Because I thought the issue was a faulty battery, I called AAA for a battery service. The tech determined the alternator was the issue. She could not recommend a nearby mechanic and said we'd be hard pressed to get service given the New Years holiday. Not being from the Carlisle, PA area, we decided to conduct a Google search and found T&M Automotive was about a 1/2 mile away. Turns out they are a AAA approved shop. Go figure why the AAA tech didn't know them! We spoke with Henrik who agreed to help us out. They were amazing!!! Henrik was able to get the required part, had his tech install it, test drove it and got us back on the road 3 hours later. The price was very reasonable and the service was excellent. They could have easily charged us more and we would have had to pay it given our situation. If you live in the Carlisle area, I highly recommend you use T&M Automotive for your car care. The are a very trustworthy, dedicated and customer focused team!!! Thank you Henrik and Team!!! Regards, Rob and Donna Landi
I just had my car in for an inspection. They fixed the issues with my ... read more I just had my car in for an inspection. They fixed the issues with my car and it didn't cost nearly what I thought it would. I'll definitely take my vehicles back tip Stroup's! -Scott Richard
There's a front desk guy name Jeff K that works at Camp Hill Tireplus,... read more There's a front desk guy name Jeff K that works at Camp Hill Tireplus, he probably has the worst customer service skills I've ever experienced. He not only has no clue what he's doing, he does nothing to serve the customers. I've been there a few time with friends and each time he is there, we have had a horrible experience with him. Today we were waiting for one particular service from him and instead of telling us what's the next step, knowing that we were waiting on the counter, I saw him take his lunch, went to his car and drove off. I can give you more examples but I already wasted 6+ hours today there for nonsense. I have no idea how be was able to obtain the job in the first place. We left disappointed each time with him so I will never come back here again and will not recommend it to anyone else either. I don't care if you're gonna publish this review or not but, someone has to talk to this guy and teach him some customer service skills/lesson.
