December 30, 2020, my wife and I were on our way to North Carolina to ... read more December 30, 2020, my wife and I were on our way to North Carolina to visit our daughter. About 180 miles into our trip our alternator burnt out. Because I thought the issue was a faulty battery, I called AAA for a battery service. The tech determined the alternator was the issue. She could not recommend a nearby mechanic and said we'd be hard pressed to get service given the New Years holiday. Not being from the Carlisle, PA area, we decided to conduct a Google search and found T&M Automotive was about a 1/2 mile away. Turns out they are a AAA approved shop. Go figure why the AAA tech didn't know them! We spoke with Henrik who agreed to help us out. They were amazing!!! Henrik was able to get the required part, had his tech install it, test drove it and got us back on the road 3 hours later. The price was very reasonable and the service was excellent. They could have easily charged us more and we would have had to pay it given our situation. If you live in the Carlisle area, I highly recommend you use T&M Automotive for your car care. The are a very trustworthy, dedicated and customer focused team!!! Thank you Henrik and Team!!! Regards, Rob and Donna Landi
Listen consumers. I too had a horrible experience with John. He is d... read more Listen consumers. I too had a horrible experience with John. He is definitely a crook. I actually wrote a good review above and I wish I could take it back down!!! BIG MISTAKE for taking my sons 2001 Dodge Ram 2500 to this place. He did originally fix my problem last April 2014 but then the truck failed again in August 2014. When I took it back under warranty John said the transmission was fine and the problem was the transfer case this time. Here's where things really go bad. I surprised John one day by showing up at his shop to see the transfer case for myself. To my surprise the transfer case wasn't being worked on, the transmission was in pieces. When I asked him why the transmission was taken apart he said he just wanted to make sure everything was fine. Not being a mechanic myself I believed him. BUT, I was still very skeptical so I took a picture of the serial number plate on my transfer case and left. A couple days later I get a call from John saying the truck is done and he put a remanufactured transfer case in the truck. Not trusting him I crawed under the truck and with my phone and the picture of the serial number tag and there it was... the SAME transfer case still in the truck. When I asked John why he lied about putting a new one in and trying to charge me for it, he said.... I'm sorry, im just having money trouble right now. He told me he rebuilt mine. This is simple FRAUD!!! The only reason I didn't report it was because I feared he wouldn't honor the warranty if i had any other problems.... I'm writing today to tell you the transmssion failed again!! I called John and he told me that my son must be abusing the truck and he would have to charge me for another repair. BOTTOM LINE - Don't Don't Don't go to this repair shop unless you want to be lied to and frauded out of your money. Some other shops cost more but trust me in the long run you will be glad you did I'm not done yet...... I'm still planning to bring an investigation for the fraud committed last August. I simply don't want to see anyone else get taken advantage of like me.
The owner of the shop, John, told me my Dodge Dakota truck needed a tr... read more The owner of the shop, John, told me my Dodge Dakota truck needed a transmission. Two month later he still couldn't solve the problem. He got another transmission from the junkyard, took my original, and truck still didn't change gears. He end up sending me to the dealership which took care of the problem in less than a week (from his shop I drove directly to the dealership at 5 mph). John charged me $2200 for absolutely nothing... My dealership's bill end up being $5047 since they had to fix everything he broke. I would not let him touch a bicycle, let alone a vehicle's transmission with sensitive electronic parts. John told me it was the transmission and it ended up being the computer. He got me into a huge expense for nothing. My personal opinion is that he is a crook! I would stay clear from him and his shop; he says to every car owner that comes in that he/she needs a transmission even if it only needed a fuse, a speed sensor, or a vacuum hose. He does not stand behind any of his work; it's never "his fault." Shame on him!
