i had an accident in a recent snowstorm, my buddy told me to take it t... read more i had an accident in a recent snowstorm, my buddy told me to take it to roberts and boy am i glad i did, it came out great and he even did a little more repairs that the insurance covered and didnt charge anymore, my car looks like new again, i'll be back for everything now, these guys treated me great
I wouldn't recommend it to anyone. I purchased a vehicle from Robert ... read more I wouldn't recommend it to anyone. I purchased a vehicle from Robert 4 months ago. He still will not give me the title even tho the car was paid in full. I was forced to get an attorney and possibly take civil action.
OVERCHARGING: This company is (and probably has been) overcharging ... read more OVERCHARGING: This company is (and probably has been) overcharging for prepaid debit/credit card transactions for their various self-service cleaning bays. They provide a credit card machine in the front of their business, which allows customers to swipe their credit/debit cards and then charge against this card at either the manual car wash bays or the vacuum/upholstery cleaning bays. For example, they charge $1.00 for a 3-minute (approximately) vacuuming cycle. In my case, I ran it for three cycles. I did not use any other bays at that time. When I finished, I returned to the credit card machine, and requested a receipt. The machine would not issue one. When I got home, I saw on my credit card account they charged me $12.00 for those three vacuums. This company does not post any telephone number or contact address for their customers at this business. So I could not contact them. Instead, I had to file a complaint with my credit card company to have the excess charges removed. I also find it suspicious that on the credit card receipt, they entitle their business "NBBCOAGMNJPICTTTTT." What's wrong with them printing their receipts with "Mountain Car Care"? I'd advise other customers to be very careful about pre-paying any services with a debit/credit card. You're very likely to be overcharged, as I was, and you won't be given a receipt to be able to tell what you were actually charged.
