It was late afternoon and it was raining outside, had an important app... read more It was late afternoon and it was raining outside, had an important app't to get to. Live just a few blocks away and discovered my tire was almost flat. I popped my head in the door of the service station and asked them if they could put some air in my tire. This very sarcastic young man said, we are really busy, I am going to have to say no! not a good impression when I was considering taking my car there for servicing and it would have been within walking distance. You may have been busy, but how long does it take to put air in someone's tire. Luckily I made it to a place down the street and they were more than happy to help me. Learn some manners young man! It could be you some day, needing some air in your tire.
I am an outraged customer who took my car to Franklins to get my batte... read more I am an outraged customer who took my car to Franklins to get my battery replaced. Not only was the wrong battery installed, but it was also mounted incorrectly despite obvious signs of this problem. The plastic clip on top would not even latch to close. When I got home and lifted the hood, LOOSE PARTS WERE SITTING BESIDE THE BATTERY, and the corrosion on the terminals was not cleaned. To top off this wonderful experience, the replacement inspection stickers that were placed on my car were incorrect, and I really enjoyed cleaning grease from the inside of my car. I was assured that these mistakes were not reflective of Franklin’s reputation. I admit – I may not know much about cars, but I do know that I do NOT trust Franklins with my vehicle and will not be a returning customer.
