Went to Medford Autowash for the first time today since some of the Co... read more Went to Medford Autowash for the first time today since some of the Covid 19 restrictions had eased up in NJ. The associates who were doing the work to clean and wash the vehicles were very friendly and courteous as they had been in the past. I went to pay for the service and showed a coupon for the carwash on my phone and was told that it could not be honored since I had not taken the time to PRINT the coupon on to a piece of paper. I receive text messages from the same establishment with different perks randomly for 50% off a wash or a free wash for your Birthday and have shown them the text on the phone and that was OK, trying to be environmentally conscious I felt I could do the same with a website coupon, makes sense right? No, sorry no discount unless you print the coupon, and yes the page before says to print to redeem but what world are we living in at this point? They can't make an exception to this and possibly realize that they would actually be helping the environment but not requiring people to physically print coupons? The guys who do the "Real Work" there are great, maybe management can learn a few things from them.
Obviously this lady^^ is a complete moron. How can someone pull your e... read more Obviously this lady^^ is a complete moron. How can someone pull your emergency brake so high as to snap the cable on a "very expensive automobile"? It's obvious you know nothing about automobiles and have some type of agenda against this place. Get a hobby or find something better to do with your time than make false accusations against innocent people.
The people are absolutely rude and unprofessional. I purchased the wo... read more The people are absolutely rude and unprofessional. I purchased the works and added services like tires and interior however the quality of service was terrible. Upon getting in my vehicle I saw the brake light was on, yet my manual break lever was down, the guy had pulled it up so high he broke the cable. I went to find him to ask what happened and asked the guy at the window where he was. He wanted to know what happened, so I told him. They started to yell at me stating they didn't touch it and started to blame me. I walked away in shock. Having been the CEO of several businesses and a small business owner, a retired military pilot and professor of business, I called the following day to talk to the owner and discuss the behavior of his employees and was once again treated with amazingly rude behavior. I was told by the guy he was the son and I would not be getting a call back was hung up on. I was also accompanied by a fellow MBA and he was in shock. So I recommend to everyone and will visit each site and write this story because business behavior such as this does not deserve anyone's money. I own a convertible XK8 Jaguar a very expensive automobile, I am still debating on a lawsuit when really an apology would have sufficed.
