Do NOT take your car here! what a total rip off! When you hear stories... read more Do NOT take your car here! what a total rip off! When you hear stories of mechanics that rip you off, this is the place they are talking about. I was charged $100 just to look at a car I told him I was donating to charity.Avoid the place like the black plaque. our better off trying to fix it yourself or setting it on fire.
It is a shame that the service through out this location is not the sa... read more It is a shame that the service through out this location is not the same. We have purchased two new cars from them and where more than happy with the service until we had to deal with the service department. One of our cars (with less than 12,000 miles one it) it had a diffected tire (Michelin) with a huge crack running for more than 3". We went to the Express Service Area so they can check the tire and only we were not serviced, but we were treated very very poorly from one of the managers (as he called himself) and accused us of trying to get a brand new tire for FREE. The whole situation was laughable because we had purchased the car cash and the cost of tire was nothing but they didn't want to bother to open a claim for us. We contacted Michelin directly where advised to go to NTB where the service was great and the tire was changed immediately because it was a manufacture diffect and at no cost to us. I hope the Sloan Honda in future has better people working for them because we will never step foot in there.
Paid $800 (1/2 upfront) to proprietor, Rob Russell, for repairs to a 1... read more Paid $800 (1/2 upfront) to proprietor, Rob Russell, for repairs to a 1999 VW Beetle: -Reattach interior upholstery in ceiling -Replace the Volkswagen Beetle emblem -Fix drivers side window (off track) -Fix drivers side door handle -Reattach front door panels-drivers & passengers sides -Reattach sun visor Russell didn't do the upholstery, lost the VW emblem and tried to blame it on another when the emblem was given directly to him, and broke the door handle. Learned he contracted out some of the work to another shop on 2nd & Cumberland Streets after promising he could do it. Asked for 1/2 money back, he refused. He also lied & said he spent an additional $500 out of his pocket to fix the car. After repeated attempts, he stopped returning calls. WARNING: Only patronize BBB-accredited businesses, and DO NOT do business with Rob Russell and the 16th Street Frame & Collision!
