I wanna give Pepboys in monroeville zero stars because they have no id... read more I wanna give Pepboys in monroeville zero stars because they have no idea what they are doing. They just try to rob people I went to get my car inspected everything was fine but failed the inspection because my front tires they think was getting bad and headlights bulbs wernt in right position. Fine I got it fixed got new tires and went back and then front break pads are bad this is rediculous I left my job to get these things done and after waiting for two hours and then had to contact them my self that what's taking so long then gotta find out pads are bad like wow..... Which I don't even believe it was my cars pads. pep boys in monroeville is just trying to rob as many customers as they can to make money. I don't think I'll be ever coming back to this place and neither I will recommend anyone because of there customers service and there work.
Came to Pep Boys for tire replacement. Got an estimate. I was ok with ... read more Came to Pep Boys for tire replacement. Got an estimate. I was ok with it. In the middle of the repair I was told that I need new air filter, I asked how much it was. James Cassidy told me it was FREE, and right away moved to the fact that something needs to be done to the sensors. He said it would take longer. I was ok with waiting. As I paid for my repair, I was on the phone and did not pay close attention to the bill. Once I got home and reviewed it, I was charged 18.99 for an air filter, 31.00 for a component kit, and on top of that he packed $62.00 for road hazard warranty. When I called the store and spoke to the manager, Erik Stanko, he told me that I was told that only labor for air filter is free, not the filter, and right away took side of the service advisor. When I asked him about packed road hazard tire coverage, he once again said I was told about it. I did't even mention charge for TPMS component kit. I had to go back to the store to get my refund for illegally put road hazard tire coverage. He refused to give me credit for air filter, even though I was told it was free. But he did say that he will give me my old air filter back. While speaking to the manager, Erik Stanko, he was very indifferent. I am sure being store manager he knows that his service advisor was not honest with me and did not informed me properly of all the charges. I worked for several car dealerships as a finance manager as well as sales manager, and completely aware of how things work. So future shoppers of Pep Boys in Monroeville, pay attention to you bill, and make sure to ask how much something is right away.
I got my front breaks changed here. When I got my car back the steerin... read more I got my front breaks changed here. When I got my car back the steering wheel started shaking. It got to the point where I found the vehicle unsafe to drive. I did some research online and found that can be caused by loose lug nuts. Sure enough, I checked the lug nuts on the driver's side tire. Three out of the five I took off with my hand. They were never torqued. The tire could've come off on the freeway and then I might not be here to leave this review. I called meineke up and told them what I found. The man on the phone was totally unhelpful. First, he tried to assure me that they took my car for a test drive. Then he kept asking me what I wanted him to do about it. He didn't offer any sort of refund, or offer to speak to the mechanic about the oversight. He did offer to tighten my lug nuts if I drove my vehicle down to them (not safe). The conversation ended with him saying "What do you want me to do about it?" and I told him that I was going to leave a negative review online because people should know about this. It was then that he hung up on me. My voice wasn't raised. I was direct but still respectful. I've never been hung up on by a professional. I contacted corporate. They got in touch with the owner who offered to torque my lug nuts and teach me how to use some lug nut torque tool. I torqued the lug nuts correctly, it was their mechanic that forgot to torque them.
