I stopped by with slow leak nail in tire. They were extremely busy nea... read more I stopped by with slow leak nail in tire. They were extremely busy near end of day and they still found time to fix tire and send me on my way. This has been our and our daughters go to garage for years. They are always so friendly and their prices are very hard to match anywhere I have been in my many years of car repair bills. I trust their honesty in what needs done and what can wait and that is a big relief because too many garages try to fix things that do not really need to be done just to make a buck. I will be dropping off our van for inspection very soon.
This was my first time going to Ray's, but now I will never go anywher... read more This was my first time going to Ray's, but now I will never go anywhere else. Friendly family owned business who treated me with excellent customer service. Very honest and cost me 1/4 of what Firestone wanted to charge me. I will be referring family and friends to Ray's. I'm so glad my friend told me about them.
Insp. on relatives car that shouldn't have passed inspect. because of ... read more Insp. on relatives car that shouldn't have passed inspect. because of bad brakes (but schwebach said brakes 75% good & passed inspect.), which could have been deadly if not corrected by another station. He also was to fix customer complaints (that didn't get fixed) but schwebach said were fixed & they were charged $289. Three months later customer took car to another State Insp. Station because complaints weren't fixed by schwebach & new ststion told her brakes are so bad can't drive car (the bad brakes was what was causing the complaints from owner). New station charged $400+ to fix the complaints owner was making which were bad brakes making the noises. Car wasn't driven enough to cause bad brakes in that amount of time, schwebach even admitted that brakes couldn't get that bad in 3 months for the small amount that the car was driven. Schwebach was asked to refund $289. charged for fixing complaint he didn't fix & for not fixing bad brakes when he should have seen them bad & he refused to refund any amount. Everything was fixed when taken to the other station & paid $400.+. $400.+ should not have had to been charged & paid for by owner @ the new station if schwebach would have fixed everything complained about by customer in the beginning. Owner is filing a Consumer Complaint w/ Attorney General's Office in Harrisburg & also the Pa. State Police took filed complaint & is investigating for inspecting a car that should not have passed inspection w/ obvious bad brakes (we have all documents to back up complaints on schwebach). He is the WORST CUSTOMER SERVICE person to deal w/ when taking this complaint to him to be resolved THAT I HAVE EVER DEALT WITH & I worked in Customer Service for over 30 yrs. in Motor Vehicle Dept. in Harrisburg, so I KNOW WHAT I AM TALKING ABOUT W/ THIS PROBLEM, that's why we are filing everywhere we can to avoid another person having a problem like we had or having an accident because of schwebach's bad workmanship. He shouldn't be allowed to get away w/ extrememly bad work performance that could have horrific consequences.
