A-1 installed a base plate and wiring kit on our new Ford Focus for to... read more A-1 installed a base plate and wiring kit on our new Ford Focus for towing behind our motorhome. I almost changed my mind after reading the last review, but went to see and talk with A-1 first. I am very with the job and how it looks. We are very fussy about service and quality of work. They were even a lower price than the RV places for the same items.
I took my trailer there to have a frayed cord replaced. The mechanic s... read more I took my trailer there to have a frayed cord replaced. The mechanic said that he would replaced the whole wire under the trailer, but ended up only cutting and splicing the wire just out of view. He was surprised when I crawled under to look at the work he had done and found out he had lied to me. I asked him about the difference between what he had done and what he had said he had done and he told me it was "irrelevant". I tried to talk with the owner, Henry, and before I said a word to him he had gotten in my face and called me names. Henry accused me of being rude for questioning how they performed the work on my trailer. I was incredibly disappointed with their work and customer service. If you have any done here make sure to double check it because they will tell you one thing and do another and charge you too much.
We drove from California to Cottage Grove, Oregon. We started hearing... read more We drove from California to Cottage Grove, Oregon. We started hearing a squeaking sound in our motor home. We were towing a car and planned on spending time in Idaho and then back to the Oregon coast for a while. My husband thought it was the brakes going out. We took it to a place in Cottage Grove and they couldn't help. We made calls to Roseburg and one couldn't get us in for 4 days. The others couldn't help. We called O'Brien's and they told us to bring it in. Not only did they help us right away and were very nice about it. He called us back in a little while and told us we really didn't need brakes. The back ones had a ripple that was making the noise. He said our pads were only half way down. Awesome to find someone so honest. He could have put them on and we would never have known. I hope if you have a problem, you give them your business.
