DO NOT let the mechanics who work at this place touch your car. I neve... read more DO NOT let the mechanics who work at this place touch your car. I never write reviews but I feel like everyone needs to know this place employs literal scumbags. I had the starter replaced on my car a few weeks ago by their mechanic Matt. He came to where I worked, swapped it out, and I was satisfied. Well, next morning I go to drive to work and my car overheats while driving down I5. Turns out the hose that runs from the radiator to the engine snapped off the radiator which was directly above where you would need to work when swapping out the starter. Coincidence? Yeah I don't think so one bit, it was literally the MORNING AFTER they replaced the starter. I get it towed back and I call McFarlands. They say they wont have a mechanic available until Monday (starter was replaced Thursday afternoon, car overheated Friday morning). I say that's fine, I understand things happen. I also ask over the phone if they are going to reimburse me for my tow bill. The woman tells me only if the car overheating was a direct cause of something their mechanic did. That's fair obviously, however it was no coincidence that this issue happened less than 12 hours after their mechanic was working on my car, but okay. So they schedule the same mechanic, Matt, to come out to my house Monday and figure out what happened. Monday rolls around, he shows up and checks out my car. Like I said the hose had snapped off the radiator and therefore caused the engine to overheat. He tells me that and I think okay, well obviously this isn't some freak coincidence, you snapped off the hose while swapping my starter, accident or not. Since there's obviously no way I can prove it was his fault (not like I was recording him on camera the whole time he was fixing my car on Thursday) he tells me he can't fix it for free and I still have to pay the $125 fee for them to come out to my house. So basically if I wanted it to be fixed, I would have to buy a whole new radiator, reschedule him to come out and then have him fix it. So we're talking around $250+ NOT including the tow bill AND not including all the days of work I have to miss because of something this dude did lmao. This is where it gets even better! Matt tells me that he "feels bad for me" and that if I buy the radiator (still a $100 part that I should not have had to buy in the first place) that he will come sometime after work/on the weekend and put it in for me for free since it's really not a hard swap to do on my car. I think well this is the best I'm going to get out of the situation, and I say okay and get his number. I order the radiator and it comes a few days later and I call him. He picks up the phone and we agree that he can come over on Saturday and swap it out for me. Saturday rolls around and take a wild guess what happens? He doesn't show up. I call him, and since now he obviously knows my number from when I previously called him, he doesn't answer. I call him the next day. No answer. I call him a few days after that. No answer. Yup, this dude is a garbage human being and I am shocked anyone would ever employ this guy. So like I said, avoid this place at all costs. There's several mobile mechanics in this area. PLEASE spend your money elsewhere.
It was clean, they called me a couple times with insurance questions a... read more It was clean, they called me a couple times with insurance questions and car updates, the work, looks great, and... they helped me with a bunch of my deductible. Whats not to like.... Hope I don't need them again but... if I do... I'll be back.
I have taken a couple of my vehicles to Leif's for repairs in the past... read more I have taken a couple of my vehicles to Leif's for repairs in the past few years and have NEVER had a bad experience. Twice it took longer but it was due to insurance issues not due to Leif's. The last time, I had to wait for a replacement side mirror and was able to keep driving my truck until the replacement came in and they installed it under one hour. Sometimes guys and gals, it is not Leif's fault but when insurance companies attempt to have used parts on a new vehicle as what happened about 13 years ago to me. I had a new Suburban that was hit in front of my house by a hit and run driver. Leif's called me up and stated that my insurance company wanted to have used parts and they refused as my truck was only 4 months old. It took about Right-click here to download pictures. To help protect your privacy, Outlo ok prevented auto matic download of this picture from the Internet. 2 a week longer BUT it was worth it because they stood for me by getting NEW parts instead of used ones. Thanks Leif's!
