I had an old hybrid from 2005, and the high-voltage battery was going ... read more I had an old hybrid from 2005, and the high-voltage battery was going bad. I took it to a dealership, first, but they could not replace the battery because it was no longer being manufactured. After calling a few mechanics, Innovative Auto was the only one willing to look at putting in an aftermarket battery. They did the research and got me a quote. The parts, alone, were a bit above my price range, so I decided not to move forward with it. When I picked up the car, they did not charge me. The office was clean, the staff addressed me by last name, and everyone was very nice. If it was a bit closer to home, this would be my main mechanic, now.
Ken's Tire and Auto is the best. I went in for an oil change. They f... read more Ken's Tire and Auto is the best. I went in for an oil change. They found several lug bolts missing due to driving on a rough road. They saved my car and me thousands of dollars. Not the first time they saved me lots of money. I highly recommend them.
HORRIBLE EXPERIENCE!! OKC Auto Works had my car for 5 weeks, a week an... read more HORRIBLE EXPERIENCE!! OKC Auto Works had my car for 5 weeks, a week and a half of this time was due to a 'backordered' part. Sean and the front desk staff were extremely helpful and nice, in the beginning, calling me with updates and keeping me informed of what was going on. I picked up my car and within 3 hours the check engine light was on and my car was overheating like crazy. I took it back in the next day and they hadn't 'burped the radiator.' Really, you had my car for 5 weeks and forgot to do something this simple? There was also a problem with the hood of my car and inexplicably there was a bump out on my dash where the passenger airbag is, even though it was not deployed in my accident. They fixed everything but the dash and told me they would call to have me bring it back in for that. 3 days later, my check engine light was on AGAIN and still no phone call about the dash. It was several days before I could take it back in and when I did, Sean no longer worked there and Jason was my new rep. They told me to bring the car in the following Monday to be dropped off and pick up a rental at their expense. By this time my hood had developed a new problem of bouncing on a bumpy road, such as I-40. When I dropped my car off, they had forgotten to get me a rental and provided me with their 'loaner' vehicle. It was an '03 PT Cruiser with front bumper and grill damage, a huge crack through the windshield, brake issues where it made a loud noise and shook every time you stopped and any hump or bump in the road made the car shake back and forth, plus it smelled, oh and the driver armrest was missing. I was not only embarrassed to drive this vehicle and park it in front of my house, but felt very unsafe driving it. I spoke with the manager, Kelly, regarding this and he agreed to have me bring it back and give me a rental as I was previously told I would have. When I went to trade in the loaner my car was miraculously done, in only 2 days! The rep, Jason, however told me
