I first had dealings with Ferguson Collision Center when they fixed my... read more I first had dealings with Ferguson Collision Center when they fixed my Jeep Commander. After two years, I had problems with my paint job and after one of their selling features is their is that I had a lifetime warranty on their work. I took the car back and talked to Jim Cathey, the manager and he informed he would fix it and bring it back on Monday. I took the car back on Monday and rented a car from them. Cathey called me about an hour later and told me to come back. Cathey informed me that this was not their work and would not fix the car. I informed Cathey that they are the only people that had worked on the car, he rudely informed me that he would not fix the car. Cathey is the most unprofessional and rudest man that I have ever had contact with and I cannot believe that he deals with Customer Service. I am over 60 year old single female and this is how Cathey treats women. I left and the lawyers I work with wanted to sue Ferguson Collision over this deal. I did make a complaint to the Better Business about Cathey and Ferguson Collision Center. I have since fixed my Jeep Commander at my own expense and sold it about two years ago. Now, I have brought a car from Carmax and they were going to fix a small dent on the car and because of my experience with Cathey and Ferguson Collision, I did not even look at Ferguson Dealerships for a car after my experience with Cathey. I asked Carmax where they had sent the car to get it fixed and I was told that it was sent to Ferguson Collision Center. I got sick to know that these are the people that where fixing my car again. I picked up the car at Carmax and noticed that they had left a drilled hole open inside the car door. I took the car to Ferguson and asked to talk to someone about why they did not plug the hole which would eventually cause rusting. Of course, they gave me RUDE CATHEY to talk too and I asked him why he did not fix the drilled hole. Cathey's immediate response, rudely informed me that the hole was already there and he was only fixing the outside door. I asked him why when he had the door off why he just did not plug the hole. Off course, he told me to leave and starting walking off. I informed Cathey that if I had the same problems with this car like I had with my Commander, I would be suing this time like the lawyers had first suggested. Worst, Customer service and very sloppy work I have ever experienced. My next complaint is with the Better Business Bureau.
If I could give them a -0-star I would! Nothing but trouble with thes... read more If I could give them a -0-star I would! Nothing but trouble with these people! Their service personnel seem to want to continually say our 1 Owner car bought new off the lot was wrecked and REPAIRED prior to taking it to them. My vehicle has been in 1 accident ever and they are the only repair facility to touch it!! Basically they will call you a liar and refuse to service you properly at this location! BEWARE!
Ferguson body shops work was extremely sloppy! It was very apparent t... read more Ferguson body shops work was extremely sloppy! It was very apparent that they were out to make big profits, and had no concerns with customer service. I will never do business with Ferguson body shop or their dealerships again.
