I had an old hybrid from 2005, and the high-voltage battery was going ... read more I had an old hybrid from 2005, and the high-voltage battery was going bad. I took it to a dealership, first, but they could not replace the battery because it was no longer being manufactured. After calling a few mechanics, Innovative Auto was the only one willing to look at putting in an aftermarket battery. They did the research and got me a quote. The parts, alone, were a bit above my price range, so I decided not to move forward with it. When I picked up the car, they did not charge me. The office was clean, the staff addressed me by last name, and everyone was very nice. If it was a bit closer to home, this would be my main mechanic, now.
After posting a negative review about the attitude, service and unprof... read more After posting a negative review about the attitude, service and unprofessional treatment, I received nasty, personal attacks about my character and body. Truly unbelievable!
Bert handled my service request from start to finish. He kept me updat... read more Bert handled my service request from start to finish. He kept me updated, was very professional and knowledgeable. The service was, as always, clearly explained, committed price and delivered as committed. It is so nice to trust and not be disappointed. I highly recommed Kennedy after multiple experiences with their service and their commmitments. Thank you to all involved in my latest repairs, with a special thanks to Bert.
